Symantec Email Threat Detection and Response vs. KnowBe4 PhishER/PhishER Plus

I have had a suitation where the company domain was being blasted by tons of spam emails and the Symantec Email Threat Detection stood to the test and block all these harmful email from entering our users mailbox, for a less appropriate scenario would be the frequency of the false positives that are reported that I have to train the tool how to allow these traffic to pass.

Incentivized

In one case I was able to auto-quarantine emails across the organization using integrated actions, which saved me a lot of time. Support is great - I'm always short on time and often forget to set up training campaigns. My account rep hopped on a call and helped automate the process.

Incentivized

• Scans computers for viruses
• Notifies admins of infections
• Good licensing process

Incentivized

• One platform that integrates reported emails and using PhishFlip to educated staff.
• Automation to remove malicious emails from mailboxes.
• Instantly report back to users if an email is safe or malicious.
• Easily review vital technical information to help you make a decision if an email is a threat.
• Allow comments to be left from staff and IT.

Incentivized

• Adding malicious sources taking time
• Reporting function is very basic
• Symantec ATP has no integration with Symantec ETDAD.

Incentivized

• Issues with Global Blocklist
• Email Template Modification - Simplification
• Target Specific Users vs. Groups
• PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.

Incentivized

When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.

Incentivized

Symantec Email Threat Detection and Response is a treadsetter, it has great features and works well overall

Incentivized

I give it an eight for the feature set. While I only give it an eight because the complexity and interconnectedness of the tools mean that there needs to be quite a bit of RTFM to get the most out of the products.

Incentivized

Responses to questions were answered quickly and accurately.

Implementation was done by one person on our team in a few hours. It was a breeze.

Incentivized

We are making a migration from Symantec to SentinelOne in the near future for easier deployment, better EDR and management functionality.

Incentivized

Harmony does not provide security awareness training or simulated phishing emails like KnowB4. However, it does provide a phish alert button & workflow similar to PhishER & we may stop using PhishER because the Phish Alert reports from PhishER don't feed into Harmony to help train it from phishing emails that go through. We got Harmony after KnowB4 because we needed a tool to PREVENT phishing emails from getting to people's inboxes in the first place, which KnowB4 has very little capability for other than PhishER+ blacklists. It is a shame KnowB4 does not have the anti threat phishing prevention like Harmony considering all the email data it has & its existing AI analytic capabilities.

Incentivized

• Integration with ETDAD will make Symantec ATP more powerful for future AD threats
• Implemeting Symantec ATP was easy and took little time

Incentivized

• Phish/ER & PAD: Identifying email threats more quickly allowed us to send alert to the users' community in a timely manner based on the pattern of the threat.
• KnowBe4 Training Campaigns have proven to noticeably increase users' awareness.
• KnowBe4 Phishing Campaigns made users realize how dangerous and deceiving hacker can be.

Incentivized