22 Reviews and Ratings
12 Reviews and Ratings
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bswift is well suited for benefit enrollment for both new hires and users looking to change or enroll in benefits during open enrollment. It is less appropriate for people looking to explore personal or additional benefits that are separate from the employer. It is more designed for benefit administrators than it is for individual users.Incentivized
It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.Incentivized
bswift breaks down each benefit into its individual components really well.bswift provides ample resources for additional support (phone numbers, emails, FAQ documents)bswift makes it easy to compare the pros and cons of several benefit alternativesIncentivized
In my opinion, poor application of IRS rulesIn my experience, frequent denial of coverage to be later reversedIn my experience, poor complain processing rulesneed PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
TurnaroundCoordination with benefits departmentCoordination with WexChat interfaceAbility to solve problemsIncentivized
In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).Slow support request turnaround (3-5 business days).Makes FSA substantiation unnecessarily difficult.Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.Incentivized
We evaluated bswift and local vendors and bswift came hands down better in followinhg - support - ROI - EDI (can be better)Incentivized
We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.Incentivized
HR/Benefits Admin ease of useEmployee functionality and transparency of useIncentivized
It's great to have all of our HSA, FSA and COBRA on one softwareOne software helps reduce redundancyOne software helps reduce errorsIncentivized