What users are saying about
14 Ratings
14 Ratings
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Score 8.8 out of 100
8 Ratings
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Score 5.2 out of 100

Attribute Ratings

  • BugHerd is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

BugHerd

90%
5 Ratings
6.4

BugTracker.net

64%
2 Ratings

Likelihood to Renew

BugHerd

N/A
0 Ratings
7.2

BugTracker.net

72%
2 Ratings

Usability

9.0

BugHerd

90%
1 Rating

BugTracker.net

N/A
0 Ratings

Support Rating

9.0

BugHerd

90%
2 Ratings

BugTracker.net

N/A
0 Ratings

Likelihood to Recommend

Splitrock Studio

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
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Open Source

See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?
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Pros

Splitrock Studio

  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
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Open Source

  • Ability to split our multiple projects and assign a user base.
  • Ability to set permissions based on user base/ roles.
  • Customization of fields on a project level.
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Cons

Splitrock Studio

  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
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Open Source

  • User interface for client-facing feedback
  • Content and design updates tracking
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Pricing Details

BugHerd

Starting Price

$39 per month

Editions & Modules

BugHerd editions and modules pricing
EditionModules
Standard$39.001
Premium1292
Deluxe2293

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

BugTracker.net

Starting Price

Editions & Modules

BugTracker.net editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Splitrock Studio

    No answers on this topic

    Open Source

    I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
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    Usability

    Splitrock Studio

    BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
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    Open Source

    No answers on this topic

    Support Rating

    Splitrock Studio

    Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
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    Open Source

    No answers on this topic

    Alternatives Considered

    Splitrock Studio

    It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
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    Open Source

    I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.
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    Return on Investment

    Splitrock Studio

    • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
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    Open Source

    • Decreased turn around time for defect fixes.
    • Smoother builder deploys
    • Clearer communication from QA to Dev Team
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    Screenshots

    Add comparison