What users are saying about
12 Ratings
12 Ratings
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Score 9.5 out of 100
6 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson | TrustRadius Reviewer

BugTracker.net

See above. Recommended questions:What type of feedback or tracking will we be doing?Will this need to be client-facing?How will we track content edits? How many users will be assigned to issues in a given project?
Kat Jenkins | TrustRadius Reviewer

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
Anonymous | TrustRadius Reviewer

BugTracker.net

  • Ability to split our multiple projects and assign a user base.
  • Ability to set permissions based on user base/ roles.
  • Customization of fields on a project level.
Don Schminkey | TrustRadius Reviewer

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
Anonymous | TrustRadius Reviewer

BugTracker.net

  • User interface for client-facing feedback
  • Content and design updates tracking
Kat Jenkins | TrustRadius Reviewer

Likelihood to Renew

BugHerd

No score
No answers yet
No answers on this topic

BugTracker.net

BugTracker.net 7.2
Based on 2 answers
I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
Don Schminkey | TrustRadius Reviewer

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Anonymous | TrustRadius Reviewer

BugTracker.net

No score
No answers yet
No answers on this topic

Support Rating

BugHerd

BugHerd 9.0
Based on 2 answers
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Anonymous | TrustRadius Reviewer

BugTracker.net

No score
No answers yet
No answers on this topic

Alternatives Considered

BugHerd

It was a good fit for our team.
Anonymous | TrustRadius Reviewer

BugTracker.net

I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.
Kat Jenkins | TrustRadius Reviewer

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson | TrustRadius Reviewer

BugTracker.net

  • Decreased turn around time for defect fixes.
  • Smoother builder deploys
  • Clearer communication from QA to Dev Team
Don Schminkey | TrustRadius Reviewer

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BugTracker.net

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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