BugHerd vs. FogBugz

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugHerd
Score 8.5 out of 10
N/A
BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.
$39
per month
FogBugz
Score 2.6 out of 10
N/A
A software project management system used to plan, track and release great software with this lightweight and customizable system that integrates into any project management workflow. FogBugz is designed for software development teams and includes all the project management tools developers need straight out of the box. Users can: Track projects from start to finish - With tasks and subtasks for each case with required details and track them to ensure…
$62
per month
Pricing
BugHerdFogBugz
Editions & Modules
Standard
$39.00
per month
Premium
$129
per month
Deluxe
$229
per month
3 Years
$62
per month
2 years
$64
per month
1 Year
$68
per month
Monthly
$75
per month
Offerings
Pricing Offerings
BugHerdFogBugz
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.—
More Pricing Information
Best Alternatives
BugHerdFogBugz
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
GitLab
GitLab
Score 8.9 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
GitLab
GitLab
Score 8.9 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
GitLab
GitLab
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BugHerdFogBugz
Likelihood to Recommend
9.0
(5 ratings)
7.0
(4 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
BugHerdFogBugz
Likelihood to Recommend
Splitrock Studio
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
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Ignite Technologies
FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.
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Pros
Splitrock Studio
  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
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Ignite Technologies
  • Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
  • The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
  • Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.
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Cons
Splitrock Studio
  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
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Ignite Technologies
  • The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
  • There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
  • There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.
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Usability
Splitrock Studio
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
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Ignite Technologies
No answers on this topic
Support Rating
Splitrock Studio
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
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Ignite Technologies
No answers on this topic
Alternatives Considered
Splitrock Studio
It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
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Ignite Technologies
I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time
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Return on Investment
Splitrock Studio
  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
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Ignite Technologies
  • Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
  • Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression
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ScreenShots

BugHerd Screenshots

Screenshot of Example of BugHerd’s dashboard.Screenshot of Example of comments left for developers on BugHerd.