BugSnag vs. Bugzilla vs. Luciq

It's great for tracking bugs on your app. I don't think I can do anything else besides that...

Incentivized

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Incentivized

Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.

Incentivized

• The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
• Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
• The information captured by errors has everything I would need to debug an issue.

Incentivized

• Open source! No license fee involved, no limit to the number of licenses.
• Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
• Includes all the core features/fields that are needed to log a software bug/issue.
• Multiple attachments are possible, supports various formats.
• Good for reporting. Filtering mechanism lets you query bugs by various parameters.

Incentivized

• Makes it easy for the end-users of the mobile apps.
• Provides crash analytics.
• Helps capture user inputs.

Incentivized

• For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
• It would be nice if there was a filter for grouping bugs instead of searching by their name.
• Honestly nothing else, I love 99% of Bugsnag.

Incentivized

• Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
• Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.

Incentivized

• We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
• Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Incentivized

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

Incentivized

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

I used it.

Incentivized

I like this rating.

Incentivized

Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

Incentivized

I know it.

Incentivized

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.

Incentivized

I used it

Incentivized

• It has caught bugs on the spot, which allows us to quickly fix them.

Incentivized

• It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
• We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
• Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.

Incentivized

• Reduced the time to get feedback.

Incentivized