What users are saying about
82 Ratings
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Top Rated
283 Ratings
82 Ratings
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Score 7.1 out of 100

GitLab

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Top Rated
283 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • GitLab is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Bugzilla and GitLab are tied in 1 area: Usability

Likelihood to Recommend

8.8

Bugzilla

88%
20 Ratings
9.1

GitLab

91%
99 Ratings

Likelihood to Renew

6.0

Bugzilla

60%
10 Ratings
9.6

GitLab

96%
4 Ratings

Usability

9.0

Bugzilla

90%
3 Ratings
9.0

GitLab

90%
4 Ratings

Availability

9.0

Bugzilla

90%
6 Ratings

GitLab

N/A
0 Ratings

Performance

8.0

Bugzilla

80%
4 Ratings

GitLab

N/A
0 Ratings

Support Rating

5.1

Bugzilla

51%
6 Ratings
9.0

GitLab

90%
20 Ratings

In-Person Training

9.0

Bugzilla

90%
1 Rating

GitLab

N/A
0 Ratings

Implementation Rating

8.0

Bugzilla

80%
4 Ratings

GitLab

N/A
0 Ratings

Configurability

9.0

Bugzilla

90%
1 Rating

GitLab

N/A
0 Ratings

Ease of integration

9.0

Bugzilla

90%
1 Rating

GitLab

N/A
0 Ratings

Product Scalability

9.0

Bugzilla

90%
1 Rating

GitLab

N/A
0 Ratings

Vendor post-sale

7.0

Bugzilla

70%
1 Rating

GitLab

N/A
0 Ratings

Vendor pre-sale

8.0

Bugzilla

80%
1 Rating

GitLab

N/A
0 Ratings

Likelihood to Recommend

Open Source

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Read full review

GitLab

Gitlab is a good platform for collaboration with the team, version control, and optimized way to handle the modifications in the project. GitLab is less appropriate in some cases, though it has a lot of options for integration, new users find it difficult to integrate; there is also room for improvement.
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Pros

Open Source

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Read full review

GitLab

  • The way they have managed to provide the version management aspect using git with project setup and users is mesmerising cause there's no product out there that gives this freely.
  • Continuous updates and hearing what users need is what the product engineers at GitLab are doing best. They come back to you with exactly what you need every while.
  • Quality features, Latest tech integrations have made the end-to-end solution very flexible and agile.
  • CI/CD tools implementation with pipelines and deployment strategies is just making the job for Infra teams smoother.
Read full review

Cons

Open Source

  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
Read full review

GitLab

  • Sometimes, it is really challenging to manage conflicts when a lot of merge requests are coming for multiple separate branches to the main branch.
  • One area of improvement for the software, is sometimes, the interface can work slower
  • A few times, we have faced difficulties testing CI builds locally.
Read full review

Pricing Details

Bugzilla

Starting Price

Editions & Modules

Bugzilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GitLab

    Starting Price

    $0 per user per month

    Editions & Modules

    GitLab editions and modules pricing
    EditionModules
    Free01
    Free02
    SaaS Premium193
    SaaS Ultimate994
    Premium195
    Ultimate996

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month
    4. per user per month
    5. per user per month
    6. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    We provide free Gold and Ultimate licenses to qualifying open source projects and educational institutions, find out more by visiting our pricing page.

    Explore GitLab Plans

    Likelihood to Renew

    Open Source

    For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
    Read full review

    GitLab

    Gitlab is the best in its segment. They have a free version, they have open-source software, they provide a good service with their SaaS product, they are a fully-remote company since the beginning (which means they are fully distributed and have forward-thinking IMO). I would certainly recommend them to everyone.
    Read full review

    Usability

    Open Source

    This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
    Read full review

    GitLab

    The web console management is superior and I would have given Gitlab a 10, but sometimes it is hard to find documentation about a configuration setting in the gitlab.rb configuration file. As we move everything to code that means moving our CVS tools to code as well - and Gitlab to code. The usability of Gitlab from the end user's perspective is superior and the usability from the operations team is very good and getting better but there could be a little improvement in the gitlab.rb config file layout and documentation.
    Read full review

    Reliability and Availability

    Open Source

    I used it.
    Read full review

    GitLab

    No answers on this topic

    Performance

    Open Source

    I like this rating.
    Read full review

    GitLab

    No answers on this topic

    Support Rating

    Open Source

    Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
    Read full review

    GitLab

    At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft
    Read full review

    In-Person Training

    Open Source

    I know it.
    Read full review

    GitLab

    No answers on this topic

    Implementation Rating

    Open Source

    Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
    Read full review

    GitLab

    No answers on this topic

    Alternatives Considered

    Open Source

    Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
    Read full review

    GitLab

    We have a small custom code development group. We only needed a basic entry-level code management repository. Gitlab meets our needs and is very price advantageous compared to others on the market. We also needed a system that is easy to administer and easy to grant access to our limited-size user base. Gitlab does what we need and gives the necessary flexibility for application support, user administration, and code/version control needs to be required.
    Read full review

    Scalability

    Open Source

    I used it
    Read full review

    GitLab

    No answers on this topic

    Return on Investment

    Open Source

    • Unification of toolset (one tool for managing software development defects and customer escalations)
    • User appreciation for ease of use in finding interrelated issues amongst different product areas
    • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
    Read full review

    GitLab

    • We are moving towards Gitlab only as our SCM & CI tool. So it would be an alternative to Jenkins. Saving our licensing cost there.
    • We have also stopped using Confluence & using Gitlab for our documentation purposes. Reducing cost there as well.
    Read full review

    Screenshots

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