What users are saying about
80 Ratings
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Top Rated
183 Ratings
80 Ratings
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Score 7 out of 100

GitLab

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Top Rated
183 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Bugzilla

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Anonymous | TrustRadius Reviewer

GitLab

In the case where there are large groups of functionally related but modular coding projects, [GitLab] provides the capacity for organizational structure and optimum search functionality. Merge requests offer an environment well suited to ongoing conversations due to seamless and visible commenting functionality. For analysis of existing code, the absence of navigation capability makes for a somewhat cumbersome experience at times.
Anonymous | TrustRadius Reviewer

Pros

Bugzilla

  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
Anwar Mohammed, PMP | TrustRadius Reviewer

GitLab

  • It uses the well-known Git language to communicate with, which is very popular
  • The interface is slick and easy to get used to
  • They are very transparant in their security issues
  • Updating the software from the command line is the easiest I have come across
Dylan Eikelenboom | TrustRadius Reviewer

Cons

Bugzilla

  • There should be some sort of association of the multiple affected test cases from the bug which I cannot see.
  • There should be a place for a regression test suite in Bugzilla so that any bug found after every regression suite execution can be termed as regression testing failure result.
  • Documentation is limited to Bugs instead it should more of project-focused and display the health of a project with the bugs being found or resolved.
  • It cannot be part of Agile methodologies as no sprint association can happen.
Ramandeep singh | TrustRadius Reviewer

GitLab

  • GitLab could improve some of the confusion around how permissions work (sometimes unclear why one user can do an action, but not another)
  • GitLab should provide a way to rerun a merge pipeline, without rerunning the original Merge Request pipeline
  • When jobs fail, it would be awesome if every user could see the information on the runner and the versions of the software it is running on (to better debug the issue)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bugzilla

Bugzilla 6.0
Based on 11 answers
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
Tom Printy | TrustRadius Reviewer

GitLab

GitLab 10.0
Based on 2 answers
Gitlab is the best in its segment. They have a free version, they have open-source software, they provide a good service with their SaaS product, they are a fully-remote company since the beginning (which means they are fully distributed and have forward-thinking IMO). I would certainly recommend them to everyone.
Willian Molinari | TrustRadius Reviewer

Usability

Bugzilla

Bugzilla 8.0
Based on 4 answers
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Anonymous | TrustRadius Reviewer

GitLab

GitLab 9.0
Based on 4 answers
The web console management is superior and I would have given Gitlab a 10, but sometimes it is hard to find documentation about a configuration setting in the gitlab.rb configuration file. As we move everything to code that means moving our CVS tools to code as well - and Gitlab to code. The usability of Gitlab from the end user's perspective is superior and the usability from the operations team is very good and getting better but there could be a little improvement in the gitlab.rb config file layout and documentation.
Kevin Ritchey | TrustRadius Reviewer

Reliability and Availability

Bugzilla

Bugzilla 9.0
Based on 3 answers
Shailesh Patel | TrustRadius Reviewer

GitLab

No score
No answers yet
No answers on this topic

Performance

Bugzilla

Bugzilla 8.0
Based on 2 answers
I like this rating.
Shailesh Patel | TrustRadius Reviewer

GitLab

No score
No answers yet
No answers on this topic

Support Rating

Bugzilla

Bugzilla 8.0
Based on 4 answers
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
Josh Zapin | TrustRadius Reviewer

GitLab

GitLab 8.9
Based on 20 answers
At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft
Anonymous | TrustRadius Reviewer

In-Person Training

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

GitLab

No score
No answers yet
No answers on this topic

Implementation Rating

Bugzilla

Bugzilla 8.0
Based on 3 answers
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
Anonymous | TrustRadius Reviewer

GitLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Bugzilla

Compared to other tools, Bugzilla is an affordable bug tracking tool that can be used for logging defects. It's a good, nice and reliable tool, which can be used initially for logging defects. Also, the list and status of the defects can be obtained easily by filtering/querying the fields. The report (along with graph) provides more detailed information about the defects of a project thus helping the management to know about the product quality.
Suhas Kashyap RR | TrustRadius Reviewer

GitLab

There are similar features among others. However, GitLab [has] better security and faster flow of information. It also allows us to do the monitoring of our work. There is also better collaboration with others across our regional teams. IT has [a] better, cleaner, and bug free environment that anyone can use.
Anonymous | TrustRadius Reviewer

Scalability

Bugzilla

Bugzilla 9.0
Based on 1 answer
Shailesh Patel | TrustRadius Reviewer

GitLab

No score
No answers yet
No answers on this topic

Return on Investment

Bugzilla

  • Unification of toolset (one tool for managing software development defects and customer escalations)
  • User appreciation for ease of use in finding interrelated issues amongst different product areas
  • Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.
Anonymous | TrustRadius Reviewer

GitLab

  • The community version is free and can be run as a container. This has significantly reduced the cost to get started with the app.
  • The integrated CICD system is allowing development teams to increase their development speed as code is automatically tested and built when new versions are committed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bugzilla

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bugzilla Editions & Modules

Additional Pricing Details

GitLab

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

GitLab Editions & Modules

On-premise Edition
Free$01
Premium$191
Ultimate$991
  1. per user per month
SaaS Edition
Free$01
SaaS Premium$191
SaaS Ultimate$991
  1. per user per month
Additional Pricing Details
We provide free Gold and Ultimate licenses to qualifying open source projects and educational institutions, find out more by visiting our pricing page.

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