Bugzilla vs. The Welkin Suite

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Incentivized

The Welkin Suite is a great IDE compared to the alternatives out there. If you need to code in Salesforce and you want a mostly seamless environment, then The Welkin Suite is the best option available, in my opinion. I have also been using it for Apex Tests and find that the tools are really good for measuring code coverage and highlighting those areas that are uncovered.

Incentivized

• Open source! No license fee involved, no limit to the number of licenses.
• Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
• Includes all the core features/fields that are needed to log a software bug/issue.
• Multiple attachments are possible, supports various formats.
• Good for reporting. Filtering mechanism lets you query bugs by various parameters.

Incentivized

• Local History - Without having to setup GitHub this has been a time saver!
• AutoComplete
• Saves the entire project at once

Incentivized

• Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
• Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.

Incentivized

• It would be nice if IDE feature releases were timed to coincide with Salesforce releases (i.e. make Lightning Web Components available on the day they become available in Salesforce instances).
• The IDE can be a bit buggy especially when you have several windows of the IDE open to different Salesforce instances at the same time on one machine.
• Sometimes, when you click to retrieve your data too soon, before the program has a chance to ask you to connect to the instance, it can cause the IDE to freeze.

Incentivized

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

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This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

I used it.

Incentivized

I like this rating.

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Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

Incentivized

In general, when you need support there is someone there to give you an answer. I think there could be an improvement in this area, but it's hard to provide a substantial amount of support for a product that is charging roughly $15 a month. Do I feel I get more than $15 worth of support value when I need to request it? Yes.

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I know it.

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Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.

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It's much faster than Eclipse

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I used it

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• It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
• We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
• Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.

Incentivized

• The ability to recover and compare to local history
• Reliable vs. open source alternatives!

Incentivized