Buildium vs. OneSite Leasing and Rents

For larger communities, Buildium doesn’t have the accounting capabilities you need. Anything up to 100 units is easily managed and works well.

Incentivized

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.

Incentivized

• We use the task flow to ensure good communication with tenants and owners.
• The accounting matches our standards for certifications.
• Tenant portal allows them to set up auto pay and sends payment reminders.

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• Keeps accurate records.

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• Buildium has done a great job over the last decade of developing software to keep pace with industry standards.
• Buildium has room for improvement with the use of artificial intelligence to make repetitive processes more automated.

Incentivized

• Limited accessibility - Various functions are only available through Internet Explorer.
• Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
• Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

Incentivized

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Once trained, I find that its usability is quite easy and comprehensive. If working on something I am less familiar with, I find that I can usually find the solution pretty quickly

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.

Incentivized

I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

Incentivized

• Eliminates processing paperwork, resulting in less paper and staff time and effort.
• Eliminates payments via check, and the need to go to the bank along with processing fees.
• Payments are more prompt due to options and communications.

Incentivized

• Increased efficiency
• Difficult to learn for some
• Increased costs: They charge per unit per month for absolutely everything.

Incentivized