Item: OneSite Leasing and Rents
Rating: 7
Author: Erin Shay

Overall Satisfaction with OneSite Leasing and Rents

Use Cases and Deployment Scope

OneSite is used across our entire Student Housing portfolio. It's our complete customer database. It houses all their contact information, ledger, documents, log activity within resident incidents and interactions. We also use it to pull all necessary reporting regarding leasing and rent efforts. Important daily reports include leasing logs, rent rolls, etc.

Pros and Cons

Pros

The reports OneSite complies are extremely helpful.
Online leasing - OneSite provides a smooth application process that is easy to use on a user and admin front.

Cons

Limited accessibility - Various functions are only available through Internet Explorer.
Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.

Alternatives Considered

I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.

Support Rating

The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.

Key Insights

Do you think OneSite Leasing and Rents delivers good value for the price?

Yes

Are you happy with OneSite Leasing and Rents's feature set?

Yes

Did OneSite Leasing and Rents live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneSite Leasing and Rents go as expected?

I wasn't involved with the implementation phase

Would you buy OneSite Leasing and Rents again?

Yes

Likelihood to Recommend

OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space.

I would not say OneSite is suitable for small property management businesses.

Comments

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Great for Student Housing Portfolios