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OneSite Leasing and Rents Reviews

2 Ratings
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Score 8.1 out of 100

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March 17, 2020

Great for Student Housing Portfolios

Erin Shay | TrustRadius Reviewer
Erin Shay
Score 7 out of 10
Vetted Review
Verified User
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OneSite is used across our entire Student Housing portfolio. It's our complete customer database. It houses all their contact information, ledger, documents, log activity within resident incidents and interactions. We also use it to pull all necessary reporting regarding leasing and rent efforts. Important daily reports include leasing logs, rent rolls, etc.
  • The reports OneSite complies are extremely helpful.
  • Online leasing - OneSite provides a smooth application process that is easy to use on a user and admin front.
  • Limited accessibility - Various functions are only available through Internet Explorer.
  • Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
  • Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.
OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space.

I would not say OneSite is suitable for small property management businesses.
The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.
Read Erin Shay's full review

OneSite Leasing and Rents Scorecard Summary

Likelihood to Recommend (2)
8.1
Support Rating (2)
6.0

What is OneSite Leasing and Rents?

RealPage, headquartered in Richardson, offers OneSite Leasing and Rents, the company's end-to-end property management solution which is fully customizable with a suite of modules available supporting accounting and budgeting, facilities management, document management, employee LMS, and other features.
Categories:  Real Estate Property Management

OneSite Leasing and Rents Technical Details

Operating Systems: Unspecified
Mobile Application:No