Call Center Studio vs. Twilio
Call Center Studio vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Call Center Studio | Twilio | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Call Center Studio | Twilio | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Call Center Studio | Twilio | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Call Center Studio | Twilio | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call Center Studio | Twilio | |
---|---|---|
Likelihood to Recommend | 9.0 (2 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Call Center Studio | Twilio | |
---|---|---|
Likelihood to Recommend | Call Center Studio | Twilio |
Pros | Call Center Studio | Twilio |
Cons | Call Center Studio | Twilio |
Likelihood to Renew | Call Center Studio No answers on this topic | Twilio |
Usability | Call Center Studio No answers on this topic | Twilio |
Performance | Call Center Studio No answers on this topic | Twilio |
Support Rating | Call Center Studio No answers on this topic | Twilio |
Implementation Rating | Call Center Studio No answers on this topic | Twilio |
Alternatives Considered | Call Center Studio | Twilio |
Contract Terms and Pricing Model | Call Center Studio No answers on this topic | Twilio |
Return on Investment | Call Center Studio | Twilio |
ScreenShots | Call Center Studio Screenshots | Twilio Screenshots |