What users are saying about
22 Ratings
This review does not include a rating.
22 Ratings
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Score 9.1 out of 100
This review does not include a rating.

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

Cloud Softphone

No answers on this topic

Feature Rating Comparison

Cloud PBX

CallFire
8.2
Cloud Softphone
Hosted PBX
CallFire
6.0
Cloud Softphone
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
Cloud Softphone
User templates
CallFire
7.0
Cloud Softphone
Call reports
CallFire
10.0
Cloud Softphone
Directory of employee names
CallFire
9.0
Cloud Softphone

Call Management

CallFire
8.7
Cloud Softphone
Answering rules
CallFire
8.0
Cloud Softphone
Call recording
CallFire
10.0
Cloud Softphone
Call park
CallFire
8.5
Cloud Softphone
Call screening
CallFire
8.3
Cloud Softphone
Message alerts
CallFire
8.8
Cloud Softphone

VoIP system collaboration

CallFire
10.0
Cloud Softphone
Video conferencing
CallFire
10.0
Cloud Softphone
Audio conferencing
CallFire
10.0
Cloud Softphone

Mobile apps

CallFire
8.3
Cloud Softphone
Mobile app for iOS
CallFire
8.5
Cloud Softphone
Mobile app for Android
CallFire
8.0
Cloud Softphone

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

Cloud Softphone

No answers on this topic

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

Cloud Softphone

No answers on this topic

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

Cloud Softphone

No score
No answers yet
No answers on this topic

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

Cloud Softphone

No answers on this topic

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

Cloud Softphone

No answers on this topic

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

Cloud Softphone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Cloud Softphone Editions & Modules

Edition
Outgoing Calls Only$120.001
Full Featured$49.001
White Label$399.001
Enterprise$399.001
High Security$499.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
Cloud Softphone

Likelihood to Renew

CallFire
9.0
Cloud Softphone

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