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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    eVoice

    Score9 out of 10
    N/AFor business owners, eVoice is presented as an affordable, reliable and flexible phone system, by J2 Global / Ziff Davis. eVoice now includes services from the former Onebox, which was also a J2 Global brand.N/A
    Pricing
    CallFireeVoice
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CallFireeVoice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CallFireeVoice
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and eVoice
    Feature
    CallFire
    7.6
    11 Ratings
    4% below category average
    eVoice
    -
    Ratings
    Hosted PBX6.02 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
    User templates7.04 Ratings00 Ratings
    Call reports7.210 Ratings00 Ratings
    Directory of employee names9.05 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of CallFire and eVoice
    Feature
    CallFire
    9.3
    10 Ratings
    12% above category average
    eVoice
    8.8
    1 Ratings
    7% above category average
    Answering rules8.07 Ratings9.01 Ratings
    Call recording10.010 Ratings9.01 Ratings
    Call park8.53 Ratings8.01 Ratings
    Call screening10.04 Ratings9.01 Ratings
    Message alerts10.05 Ratings9.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and eVoice
    Feature
    CallFire
    10.0
    1 Ratings
    23% above category average
    eVoice
    8.8
    1 Ratings
    10% above category average
    Video conferencing10.01 Ratings9.01 Ratings
    Audio conferencing10.01 Ratings9.01 Ratings
    Video screen sharing00 Ratings8.01 Ratings
    Instant messaging00 Ratings9.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and eVoice
    Feature
    CallFire
    8.3
    2 Ratings
    5% above category average
    eVoice
    9.0
    1 Ratings
    13% above category average
    Mobile app for iOS8.52 Ratings9.01 Ratings
    Mobile app for Android8.01 Ratings9.01 Ratings
    Best Alternatives
    CallFireeVoice
    Small Businesses
    Aircall
    Score8 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallFireeVoice
    Likelihood to Recommend
    9.4
    (15 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CallFireeVoice
    Likelihood to Recommend
    CallFire
    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Incentivized
    Read full review
    Ziff Davis Inc
    If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
    Incentivized
    Read full review
    Pros
    CallFire
    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Low Pricing.
    • Ease of use.
    • Professional voicemail.
    Incentivized
    Read full review
    Cons
    CallFire
    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Incentivized
    Read full review
    Ziff Davis Inc
    • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
    • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
    • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
    Incentivized
    Read full review
    Likelihood to Renew
    CallFire
    There is no reason not to, it has proven effective in the usage
    Read full review
    Ziff Davis Inc
    No answers on this topic
    Alternatives Considered
    CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Read full review
    Ziff Davis Inc
    I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
    Incentivized
    Read full review
    Return on Investment
    CallFire
    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Incentivized
    Read full review
    Ziff Davis Inc
    • Value for money.
    • Great option regarding ROI.
    • It creates a better way to connect.
    Incentivized
    Read full review
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