What users are saying about
7 Ratings
5 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 1 feature set: Call Management

Call Management

6.6

CallHippo

66%
10.0

HotTelecom

100%
HotTelecom ranks higher in 5/5 features

Answering rules

6.8
68%
5 Ratings
10.0
100%
5 Ratings

Call recording

5.9
59%
5 Ratings
10.0
100%
5 Ratings

Call park

7.1
71%
5 Ratings
10.0
100%
5 Ratings

Call screening

N/A
0 Ratings
10.0
100%
5 Ratings

Message alerts

N/A
0 Ratings
10.0
100%
5 Ratings

Mobile apps

5.6

CallHippo

56%

HotTelecom

Feature Set Not Supported
N/A
CallHippo ranks higher in 1/1 features

Mobile app for Android

5.6
56%
5 Ratings
N/A
0 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
10.0

HotTelecom

100%
HotTelecom ranks higher in 3/3 features

Hosted PBX

N/A
0 Ratings
10.0
100%
5 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
10.0
100%
5 Ratings

Call reports

N/A
0 Ratings
10.0
100%
5 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
9.0

HotTelecom

90%
HotTelecom ranks higher in 1/1 features

Audio conferencing

N/A
0 Ratings
9.0
90%
5 Ratings

Attribute Ratings

  • HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

CallHippo

50%
5 Ratings
10.0

HotTelecom

100%
5 Ratings

Likelihood to Renew

7.3

CallHippo

73%
2 Ratings

HotTelecom

N/A
0 Ratings

Support Rating

1.0

CallHippo

10%
1 Rating
9.8

HotTelecom

98%
8 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Read full review

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Read full review

Pros

CallHippo

  • No positive sides at all.
Read full review

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Read full review

Cons

CallHippo

  • Waiting for iOS mobile app
Read full review

Beta Company

  • Video calling is not available as a feature.
Read full review

Pricing Details

CallHippo

Starting Price

Editions & Modules

CallHippo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 5$

    Additional Details

    HotTelecom

    Starting Price

    $0

    Editions & Modules

    HotTelecom editions and modules pricing
    EditionModules
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 72
    Toll-free (800) numberfrom 73
    Virtual PBX654
    Virtual fax number305

    Footnotes

    1. Monthly fee + connection fee
    2. Monthly fee + connection fee
    3. Monthly fee + connection fee
    4. Monthly fee
    5. Monthly fee + connection fee

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    Likelihood to Renew

    CallHippo

    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Read full review

    Beta Company

    No answers on this topic

    Support Rating

    CallHippo

    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review

    Beta Company

    We are totally satisfied with help Customer Support. They were quick and responsive
    Read full review

    Alternatives Considered

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Read full review

    Beta Company

    No answers on this topic

    Return on Investment

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Read full review

    Beta Company

    • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
    Read full review

    Screenshots

    Add comparison