TrustRadius

CallMiner Eureka vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Readymode
Score 10.0 out of 10
N/A
Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles…
$150
per month per license
Pricing
CallMiner EurekaReadymode
Editions & Modules
No answers on this topic
Readymode - starting at
$150
per month per license
Offerings
Pricing Offerings
CallMiner EurekaReadymode
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—17% discount for annual pricing.
More Pricing Information
Community Pulse
CallMiner EurekaReadymode
Features
CallMiner EurekaReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
CallMiner Eureka
-
Ratings
Readymode
7.3
4 Ratings
0% above category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
CallMiner Eureka
-
Ratings
Readymode
7.9
4 Ratings
3% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
CallMiner Eureka
-
Ratings
Readymode
6.8
4 Ratings
12% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
CallMiner EurekaReadymode
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Score 9.1 out of 10
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Score 10.0 out of 10
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Score 8.7 out of 10
CloudTalk
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Score 7.5 out of 10
Enterprises
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Score 8.7 out of 10
Dialpad Sell
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Score 9.0 out of 10
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User Ratings
CallMiner EurekaReadymode
Likelihood to Recommend
8.0
(5 ratings)
5.5
(4 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaReadymode
Likelihood to Recommend
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
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Pros
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
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Cons
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
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Support Rating
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Readymode
No answers on this topic
Alternatives Considered
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
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Return on Investment
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

Readymode Screenshots

Screenshot of the custom profile fields for info on leads and customers.Screenshot of productivity data on call center agents.Screenshot of the custom calendars for appointments and phone meetings with leads and clients.Screenshot of info and performance data on call center agents.