Likelihood to Recommend Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Read full review Well used and appropriate if you are on the Zoom ecosystem for your company and you use
Salesforce . It is important to mention that if you book meetings via Outreach, then the meeting will be booked by using the PMI (Personal Meeting Identifier) which is basically a static meeting link your SDRs/AEs have. This PMI is not intended to be used for outbound calls, but more for private 1:1 conversations within your org, thus Zoom Revenue Accelerator has a hard time recording those by default and it needs the user to consent it every time. This is not an issue with Zoom Revenue Accelerator, however, but important to know. If you use systems such as
Chili Piper for booking your meetings, you can set up and make sure that every meeting booked with
Chili Piper will always be a unique Zoom ID, which is how Zoom Revenue Accelerator is intended to be used, and then the system works properly and all those meetings are recorded by default as that's how Zoom Revenue Accelerator expects you to use the default, one-time, external unique Zoom ID meetings, instead of the more private Personal Meeting ID. All-in-all, just be mindful of the tools in your ecosystem when considering this tool and make sure you tick all the boxes for it working right and the implementation to go well, otherwise you won't get the desired results which, again, isn't a lacking on Zoom Revenue Accelerator's side but your org might just not be using Zoom Revenue Accelerator as intended.
Read full review Pros Intent scoring Custom User Dashboards Drill down to each touchpoint experience Read full review zoomIQ provides good conversation metrics around words per minute and talk speed. As a sales rep, it is helpful to see the breakdown of team vs client talk time. Seeing the deal size and projected close date is also helpful. Read full review Cons Admin tools such as integration/ingestion tracking. Read full review Zoom IQ's graphics need improvement to be more intuitive. Zoom IQ does not allow you to analyze several voices simultaneously. It becomes very complicated to expand the conversations to more students. Personalized feedback does not always respond correctly to what has been said. There is room for improvement in audio and voice analysis. Read full review Likelihood to Renew It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here
Read full review Support Rating We have not yet had to contact support for our Eureka service.
Read full review Alternatives Considered CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Read full review The features these sales enablement tools provide are pretty much the same in the aspect of usability and functionality. The advantage Zoom IQ gets over others is easy of integrating it with the default communication and collaboration tool from Zoom. Keeping things connected helps in better insights and value add.
Read full review Return on Investment Easy to engage with customers. Effective project communication platform. Easy to provide reports and also manage contacts list. Read full review There is not much negative impact of Zoom only let say your sales conversion didn't happen then the money is wasted. Even if the sales conversion doesn't happen you can get insights about the strategies discussed. Actionable feedback helped us to quickly close the sales deal. Read full review ScreenShots