Item: Zoom Revenue Accelerator
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We seek to record all meetings that happen with external invitees so that we can analyze and coach our team by using general metrics, transcriptions and summaries.

We are also using all this for Enablement and training purposes as we have the managers watch the recordings and together with the end-users and Enablement, create "Moments" (clips) of the most important parts of conversations: good objection handling, pitches, intros, set up of next steps, and so on.

Overall the tool works great and integrates well with systems such as Chili Piper and Salesforce. The data is solid and the translations work well as well although could be polished further as with any other translating software that has to translate like speech and stuff like "umm" and other live speech items.

In conclusion this is a tool that works quite well as an alternative to Gong or Chorus, it fits well in your Zoom ecosystem, and the integration with Salesforce is being improved quarter over quarter, with more logics and fields that can be pulled in to get more insight over time.

Pros and Cons

Summaries and Next Steps
Separation of key moments during the meeting
Pulling data from Salesforce of stage the convo took place in, amount, owner, etc
Coaching features and insights such as talk ratios, next steps, scorecards

Keep improving the Salesforce integration, bring a lightning component into Salesforce with Visualforce
Notifications for when users stop recordings or delete them
Notifications for when managers see a users recordings
Notifications for recordings with big deals or named accounts (custom filtering)
Slack notifications for processes recordings for calls with deals/accounts that meet conditions for filters

Return on Investment

Coaching and having managers advise and guide our SDRs and AEs
Visibility over our Sales Funnel and a reality check
Material for training and enablement for newcomers

Alternatives Considered

Gong and Chorus by ZoomInfo

I mainly went with Zoom Revenue Accelerator because I wanted it to work very well, as natively as possible, with the Zoom ecosystem we have at my company.

We use Zoom for our meetings, and in some teams we also use Zoom Phone, which also works quite well with Zoom Revenue Accelerator to add up all those call analytics and such.

Some of the other tools I looked at have had more traction in the market, so going with a new tool as an early adopter is always a gamble, but I've been happy with the result so far in general.

It is important to make sure you also enable Zoom Revenue Accelerator to work well by having a clean Salesforce (if that is your CRM of choice) and a clean tech-stack for booking meetings and whatnot (such as Chili Piper) so that all the info flows well and is well orchestrated.

If you plan this well, it'll be a breeze.

Key Insights

Do you think Zoom Revenue Accelerator delivers good value for the price?

Yes

Are you happy with Zoom Revenue Accelerator's feature set?

Yes

Did Zoom Revenue Accelerator live up to sales and marketing promises?

Yes

Did implementation of Zoom Revenue Accelerator go as expected?

Yes

Would you buy Zoom Revenue Accelerator again?

Yes

Other Software Used

Salesforce Sales Cloud, Chili Piper, Zoom Phone

Likelihood to Recommend

Well used and appropriate if you are on the Zoom ecosystem for your company and you use Salesforce. It is important to mention that if you book meetings via Outreach, then the meeting will be booked by using the PMI (Personal Meeting Identifier) which is basically a static meeting link your SDRs/AEs have.

This PMI is not intended to be used for outbound calls, but more for private 1:1 conversations within your org, thus Zoom Revenue Accelerator has a hard time recording those by default and it needs the user to consent it every time.

This is not an issue with Zoom Revenue Accelerator, however, but important to know.

If you use systems such as Chili Piper for booking your meetings, you can set up and make sure that every meeting booked with Chili Piper will always be a unique Zoom ID, which is how Zoom Revenue Accelerator is intended to be used, and then the system works properly and all those meetings are recorded by default as that's how Zoom Revenue Accelerator expects you to use the default, one-time, external unique Zoom ID meetings, instead of the more private Personal Meeting ID.

All-in-all, just be mindful of the tools in your ecosystem when considering this tool and make sure you tick all the boxes for it working right and the implementation to go well, otherwise you won't get the desired results which, again, isn't a lacking on Zoom Revenue Accelerator's side but your org might just not be using Zoom Revenue Accelerator as intended.

Zoom Revenue Accelerator with Salesforce for a scale-up!

Overall Satisfaction with Zoom Revenue Accelerator