What users are saying about
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Top Rated
64 Ratings
10 Ratings

CallRail

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Top Rated
64 Ratings
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Score 8.6 out of 100
10 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

FullContact

This is a quick and easy way to upload information from business cards to your current contact database. It can be used by those who are organizing email marketing campaigns. It is also good for personal use -- since it organizes all available information about any given contact it is a great resource for looking up people before meetings and doing other types of background research
Anonymous | TrustRadius Reviewer

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

FullContact

  • Update contact info daily
  • Manage contact database and segment lists
  • Allows you to export lists or the entire database
Anonymous | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

FullContact

  • The extension can be a little buggy at times.
  • The limits on the free plan could be better
Matthew Fox | TrustRadius Reviewer

Likelihood to Renew

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 9.0
Based on 1 answer
This is my new favorite app for organizing contacts and segmenting email lists. It is also the only app I have used that will transcribe business cards with 100% accuracy (they use humans to enter info from pictures of cards rather than software, like most other apps). The "merge contact" feature is great and allows you to review the contacts being merged before doing so automatically. It also integrates with Google accounts, LinkedIn, Twitter, and Yahoo. Another great feature is the ability to export data in a file, which you can then upload to your regular CRM software or to Constant Contact. I wish it would allow for more business card uploads per month. Even the paid subscription has a limit of 50 cards per month. I contacted customer support to inquire about increasing this limit and was told that I would need to upgrade to a yearly contract in order to do so. If FullContact continues to be useful, I will likely upgrade. However, given that the business card contacts is one of this software's best features, I was disappointed that this allowance could not be increased. Overall, however, I would highly recommend FullContact
Anonymous | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

FullContact

FullContact 10.0
Based on 1 answer
Very easy to use online and great mobile app as well
Anonymous | TrustRadius Reviewer

Reliability and Availability

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 9.0
Based on 2 answers
Automatically updates contacts daily
Anonymous | TrustRadius Reviewer

Performance

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 9.0
Based on 2 answers
Just make sure the app is not syncing on multiple devices at once -- this will cause a delay
Anonymous | TrustRadius Reviewer

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

FullContact

FullContact 10.0
Based on 3 answers
Their support is very responsive and friendly.
Karim Varela | TrustRadius Reviewer

In-Person Training

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 10.0
Based on 1 answer
Very user-friendly, especially since it aggregates information from Google every day to update contacts.
Anonymous | TrustRadius Reviewer

Online Training

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 7.0
Based on 1 answer
Basic materials explaining account setup and how to manage your list. It doesn't take much training to become proficient
Anonymous | TrustRadius Reviewer

Implementation Rating

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 9.0
Based on 2 answers
Downloading the contacts to use in email marketing campaigns is the most difficult part of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

FullContact

The best feature is the daily contact updates from information found on the web. Also, it is the only app I've used that accurately transcribes info from business cards.
Anonymous | TrustRadius Reviewer

Scalability

CallRail

No score
No answers yet
No answers on this topic

FullContact

FullContact 9.0
Based on 1 answer
Easily updates contact information
Anonymous | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

FullContact

  • Positive time saving after initial upload
  • Negative time investment to monitor and correct bulk uploading issues
  • Positive accurate social profile information
Matthew Fox | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

FullContact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

FullContact Editions & Modules

Additional Pricing Details

Add comparison