Likelihood to Recommend This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Read full review Leadspedia is perfect for lead-gen campaigns. It makes tracking very simple. It's great for CPA,CPC and CPL campaigns. I've never tried using it for a CPV type campaign, so I'm not sure how it does with that
Read full review Pros Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital! Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client. The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step. Read full review LeadsPedia lives and breathes lead and call tracking. Few, if any, platforms do this better. LeadsPedia has integrations with several solution providers in the lead gen space, which facilitates lead validation and compliance. LeadsPedia's platform is incredibly feature rich, which gives end users plenty of optionality. Read full review Cons The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed. Read full review I'd love to see LeadsPedia modernize its user interface. The UI already intuitive, but it looks a little outdated. I'd love to see LeadsPedia continue integrating with new solution provides in the marketplace. They've done this well, but they should continue these efforts. I'd love to see LeadsPedia build out a robust knowledgebase to educate end users on all of their features and functionality. Read full review Usability The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Read full review Support Rating CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Read full review Alternatives Considered Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Read full review Previously, we had to use both CAKE and
Invoca seperately. Cake for lead tracking, and
Invoca for call tracking. Now we only have to use one platform, Leadspedia. It's much more user friendly, and makes campaign setup incredibly simple. Wish we would've switched to Leadspedia ages ago.
Read full review Return on Investment It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions. By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales. Ramon Khan Online Marketing Director | Business Develoment
Read full review It has centralized our entire program, and cut back on a lot of manual reporting Read full review ScreenShots