TrustRadius

CallSource vs. Ringba

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallSource
Score 6.0 out of 10
N/A
CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.N/A
Ringba
Score 9.0 out of 10
N/A
Ringba is an inbound call tracking and analytics platform for businesses, call centers and professional marketers. Ringba features real-time call routing, ping tree for calls and analytics. Ringba enables businesses to take control of their traffic, call flow and customer experience, without long-term contracts, monthly minimums, or overage fees. Ringba gives users the freedom to scale a call business with their suite of call tracking tools. Ringba boasts a hands on white-glove approach,…N/A
Pricing
CallSourceRingba
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallSourceRingba
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallSourceRingba
Considered Both Products
CallSource
Jonathan Thommarson | TrustRadius Reviewer
Jonathan Thommarson
General Manager
Chose CallSource
We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with …
Verified User
Anonymous
Chose CallSource
Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
Ringba

No answer on this topic

Best Alternatives
CallSourceRingba
Small Businesses
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Score 9.9 out of 10
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Medium-sized Companies
Revenue.io
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Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
Enterprises
Revenue.io
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Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallSourceRingba
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallSourceRingba
Likelihood to Recommend
Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Detailed call reporting
  • Live alert when a call is not booked
  • the overall scoring of how campaigns are doing
  • Industry comparisson of how you rate on customer service
Cherie Hudson | TrustRadius Reviewer
Cherie Hudson
VP of Marketing
Read full review
No answers on this topic
Cons
  • EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
  • Phone numbers get spammed a lot and forces us to reprovision
  • Reporting functionality is very weak
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
It's easy to use, we've had the account for a long time
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.
Jonathan Thommarson | TrustRadius Reviewer
Jonathan Thommarson
General Manager
Read full review
No answers on this topic
Return on Investment
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots