CTM vs. TeleCMI

TeleCMI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CTM	Score 10.0 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month
TeleCMI	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	TeleCMI provides business voice solutions for sales. The cloud-based telephony communication platform is designed for companies and aims to increase sales' productivity and streamline operations. Their products are tailored to provide business phone systems for startups, SMEs, and enterprises. TeleCMI integrates with the user's CRM and helpdesk tools to enable a hassle-free transition to the system. It boasts robust global network connectivity, with international numbers available in…	$1,000 per year Upto 4 Users

Pricing

CTM

TeleCMI

Editions & Modules

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Business Voice Basic: $0
per month per user
Business Voice Premium: $15
per month per user
Business Voice Enterprises: $25
per month per user
Contact Center Premium: $30
per month Minimum 4 User
Contact Center Enterprises: $40
per month Minimum 4 User

Offerings

Pricing Offerings
CTM	TeleCMI
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

—

More Pricing Information

Community Pulse
	CTM	TeleCMI

Features

CTM

TeleCMI

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CTM - Ratings	TeleCMI 7.0 1 Ratings 13% below category average
Multi-level Interactive Voice Response (IVR)	00 Ratings	7.01 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	CTM - Ratings	TeleCMI 7.5 1 Ratings 10% below category average
Call recording	00 Ratings	9.01 Ratings
Call park	00 Ratings	7.01 Ratings
Call screening	00 Ratings	7.01 Ratings
Message alerts	00 Ratings	7.01 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	CTM - Ratings	TeleCMI 8.5 1 Ratings 7% above category average
Audio conferencing	00 Ratings	9.01 Ratings
Instant messaging	00 Ratings	8.01 Ratings

User Ratings
	CTM	TeleCMI
Likelihood to Recommend	10.0 (9 ratings)	9.0 (1 ratings)
Usability	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	CTM	TeleCMI
Likelihood to Recommend	CTM [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Anonymous Read full review	TeleCMI Technologies Private Limited Telecmi is well suited for managing customer support and sales team with remote and distributed support, offering clear tracking and seamless CRM integration. It's less ideal for organizations needing deep video conferencing features or highly customized workflows beyond voice and messaging . It's realtime call analytics and call routing makes it great for high volume call center Incentivized Verified User Anonymous Read full review
Pros	CTM Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Anonymous Read full review	TeleCMI Technologies Private Limited seamless call routing CRM integration call recording and monitoring Realtime analytics and report Incentivized Verified User Anonymous Read full review
Cons	CTM Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized ML Marvin Leininger Founder, CEO Read full review	TeleCMI Technologies Private Limited Mobile app functionality User interface complexity Limited customization for report Incentivized Verified User Anonymous Read full review
Usability	CTM No answers on this topic	TeleCMI Technologies Private Limited The platform is intuitive and feature-rich, making it easy to manage call, track performance and integrate with CRM. However that slight room for improvement is simplifying the dashboard for new users and enhancing mobile experience. The learning curve is short for most team members, and support resources are readily available. Incentivized Verified User Anonymous Read full review
Alternatives Considered	CTM CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized EM Earl Minney Admissions Counselor Read full review	TeleCMI Technologies Private Limited Telecmi offer more modern, user-friendly interface with real time analytics, better uptime, and seamless API integration compared to MyOperator and knowlarity. It's ideal for start ups a nd heavy tech- savy teams needing flexibility and fast deployment. We choose telecmi for its reliable performance, intuitive features and cost-effective scalability. Thier support team is also highly responsive Incentivized Verified User Anonymous Read full review
Return on Investment	CTM Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review	TeleCMI Technologies Private Limited Increased team efficiency Improved customer experience Cost saving and ROI Incentivized Verified User Anonymous Read full review
ScreenShots	CTM Screenshots	TeleCMI Screenshots