What users are saying about
This review does not include a rating.
39 Ratings
This review does not include a rating.
39 Ratings
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Score 8.4 out of 100

Attribute Ratings

    Likelihood to Recommend

    Calltracks

    N/A
    0 Ratings
    8.3

    Invoca

    83%
    18 Ratings

    Support Rating

    Calltracks

    N/A
    0 Ratings
    8.2

    Invoca

    82%
    24 Ratings

    Likelihood to Recommend

    Calltracks

    No answers on this topic

    Invoca

    Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.
    Leo George | TrustRadius Reviewer

    Pros

    Calltracks

    No answers on this topic

    Invoca

    • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
    • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
    • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
    Jason Haase | TrustRadius Reviewer

    Cons

    Calltracks

    No answers on this topic

    Invoca

    • Learning Invoca can be a bit of a challenge, as many items are hidden in various views.
    • It does lack the ability to speak with 3rd party software with Zapier
    • In certain ways, too much functionality for basic campaign setup.
    • They do not try to take a business development role with their users to help them grow their business.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Calltracks

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Invoca

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Calltracks

    No score
    No answers yet
    No answers on this topic

    Invoca

    Invoca 8.2
    Based on 24 answers
    Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Calltracks

    No answers on this topic

    Invoca

    Invoca is very user-friendly. It was easy to learn how to navigate and has a very user-friendly interface. It's hard to compare it against SaaS solutions like Five9 because their functions are different. Originally we selected Invoca because we were unaware of any SaaS solutions that accommodated all types of campaigns. We've found that now in LeadsPedia, but have still found that many partners prefer going through Invoca, so we still use it. It's an excellent platform for partners to access.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Calltracks

    No answers on this topic

    Invoca

    • It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system.
    • We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls.
    Anonymous | TrustRadius Reviewer

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