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Calltracks has helped businesses solve a variety of problems related to call tracking and customer service. Users have reported that the …
Overview
What is Calltracks?
Calltracks is a call tracking solution with customisable dashboards, offline sales tracking, keyword tracking, and universal analytics integration.
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What is Calltracks?
Calltracks is a call tracking solution with customisable dashboards, offline sales tracking, keyword tracking, and universal analytics integration.
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Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
What is CallRail?
CallRail offers phone call tracking, recording and analytics.
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Calltracks has helped businesses solve a variety of problems related to call tracking and customer service. Users have reported that the product is invaluable when it comes to capturing client information and preventing loss of market share. By tracking phone calls, users have been able to gain insight into the keywords driving sales and improve their ROI. Additionally, customer success teams have used Calltracks to listen to calls and improve their call handling, resulting in better customer service and improved satisfaction levels.
One of the primary use cases for Calltracks is its ability to track phone calls, helping businesses link revenue to phone activity in addition to web traffic. This has enabled users to demonstrate the true value of online marketing efforts to clients and align their budget accordingly. The affordable pricing model has also made it a popular solution for businesses looking for an efficient call tracking system without breaking the bank. Overall, Calltracks provides valuable data and insights that can be used to analyze successful marketing spend and improve overall customer service, making it a must-have tool for any business looking to grow and succeed in today's marketplace.
Efficient Tracking: Several reviewers have praised Calltracks for its accurate tracking capabilities. The software captures all client information and provides detailed statistics on phone calls, making it easy to compare with competitors. It also uses lightweight JavaScript and integrates with Google Analytics to provide valuable insights into each call.
Keyword Tracking: Many reviewers have found the keyword tracking feature of Calltracks to be particularly helpful in optimizing A/B testing processes. With this feature, users can determine which keywords are successful and which ones are not, providing critical data that can help businesses make informed decisions when it comes to their marketing initiatives.
Insightful Reporting: Numerous users have noted that Calltracks has proven to be a game changer in terms of providing valuable data and insights they never had before. This has allowed them to make strategic decisions based on the information they receive from Calltracks, leading to better outcomes for their business. Additionally, the good quality audio recordings provided along with reporting has made it simple and easy to use.
Confusing Interface: Some users find the interface of Calltracks confusing and have to spend a significant amount of time figuring out where to click to find what they need.
Limited Functionalities: Several reviewers feel that the software lacks some important functionalities, such as more dropped call stats, integration with Analytics, and poor conversion tracking.
Poor Customer Support Hours: Many users are dissatisfied with the limited hours of support (UK office hours) provided by Calltracks. The company's customer service needs improvement for better serving their customers in different time zones.