Canvas vs. Totango

It is really well suited for school situations like knowing what [assignments] need to be done when, getting feedback, getting points, finding the slides that the teacher used for explaining an [assignment] or theory. I think It would be less suited in business situations because it's [primarily] made to be a [one-way] communication tool for schools. Businesses need more control on individual levels I think[.]

Incentivized

for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• Creativity options for teachers to create a virtual space that still has fun graphics and accessibility options.
• Canvas has versatility in viewing options for assignment due dates such as the calendar built in feature as well as the dashboard options to display upcoming and due assignments.
• Allowing teachers to create community with each other and collaborate in each-other's space.
• Discussion platforms within classrooms for students to communicate with each-other and with their teachers.
• Easy messaging portal within each virtual classroom.

Incentivized

• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

Incentivized

• Their integration with Big Blue Button was a bust for distance learning. Would be great to see them collaborate with Zoom or Google Meets.
• Their "feature request" process is slow and cumbersome at times because it relies on user "up votes" to get ideas addressed by the developers.
• They seem to have a lot of turn-over with their staff. We get a new Customer Success Manager far more frequently than with other vendors.

Incentivized

• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

The other LMS tools have fallen behind. One reason is they are not able to update their systems, features, toolsets in a timely manner. While other LMS providers release bug fixes and new features several times a year, schools struggle to install and implement them in a timely manner. It is not uncommon for a school to take 6 months to a year to fully install and implement new releases on other LMS platforms. With Canvas, those features are released every 3 weeks, and there is nothing for a school to do other than choose to turn them on once released. This has allowed Instructure to innovate faster, and get new features and tools to customers quicker. Other factors include great pricing, customer support, and the innovative way in which LTI is implemented in the tool.

Incentivized

I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

Incentivized

The functions in Canvas are well integrated and consistent across the application, and mostly intuitive. Overall navigation and setup is streamlined through integrated features and navigation. The feedback we've gotten from our program participants is that it is easy to learn to use. It also integrates well with third party software like Google Docs and Blackboard Collaborate web conferencing software

Incentivized

It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

Incentivized

I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

Incentivized

At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

Incentivized

I do not personally use Canvas support since we have a central office that helps us. However, our central office always has the answers we need and are always able to solve our issues - so I would assume that get great support from the Canvas team on their end. They also offer great training, which uses materials directly from Canvas

Incentivized

I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

Incentivized

The training sessions were broken down into several days as well as different levels depending upon the knowledge of the user

Incentivized

The online tutorials and videos are very clear and addressed the issues/questions that I had about using the system.

Incentivized

Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

Incentivized

Once you purchase and sign the contract there is nothing to install or hardware to buy. You can almost immediately start using it and have courses up and going within weeks. We signed in December and had pilot courses online ready to go for the start of school in January

Incentivized

Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

Incentivized

Canvas is more secure, has a cleaner design, and has more features. For the features, they have in common canvas still stacks up against [Smart school] by going for the extra mile. Besidfor e that, [the] canvas looks a lot more [professional] than [Smart school]. I didn't make the decision myself to get canvas instead of [Smart school] but I'm happy they did.

Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

Incentivized

Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

Incentivized

• Canvas has helped us provide a more robust online component to our courses.
• Canvas has helped us better adapt to a rapidly changing educational landscape.
• Canvas has reduced the time that we have to spend training faculty on how to use our learning management system.

Incentivized

• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

Incentivized