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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbon Black App Control

    Score6.7 out of 10
    N/ACarbon Black App Control is an application control product, used to lock down servers and critical systems, prevent unwanted changes and ensure continuous compliance with regulatory mandates.N/A

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Pricing
    Carbon Black App ControlGrasshopper
    Editions & Modules
    No answers on this topic
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Offerings
    Pricing Offerings
    Carbon Black App ControlGrasshopper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Carbon Black App ControlGrasshopper
    Considered Both Products
    Broadcom
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    46 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    43 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    42 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    46 Answers
    Features
    Carbon Black App ControlGrasshopper
    Cloud PBX
    Comparison of Cloud PBX features of Carbon Black App Control and Grasshopper
    Feature
    Carbon Black App Control
    -
    Ratings
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Hosted PBX00 Ratings9.423 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
    User templates00 Ratings10.019 Ratings
    Call reports00 Ratings9.433 Ratings
    Directory of employee names00 Ratings9.434 Ratings
    Call Management
    Comparison of Call Management features of Carbon Black App Control and Grasshopper
    Feature
    Carbon Black App Control
    -
    Ratings
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Answering rules00 Ratings9.247 Ratings
    Call recording00 Ratings9.622 Ratings
    Call park00 Ratings9.812 Ratings
    Call screening00 Ratings10.036 Ratings
    Message alerts00 Ratings9.243 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Carbon Black App Control and Grasshopper
    Feature
    Carbon Black App Control
    -
    Ratings
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Video conferencing00 Ratings7.93 Ratings
    Audio conferencing00 Ratings7.77 Ratings
    Video screen sharing00 Ratings8.23 Ratings
    Instant messaging00 Ratings8.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Carbon Black App Control and Grasshopper
    Feature
    Carbon Black App Control
    -
    Ratings
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Mobile app for iOS00 Ratings8.935 Ratings
    Mobile app for Android00 Ratings8.929 Ratings
    Best Alternatives
    Carbon Black App ControlGrasshopper
    Small Businesses
    Rencore Code (SPCAF)
    Score8.8 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Trend Vision One Email and Collaboration Security
    Score9.9 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Checkmarx
    Score7.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbon Black App ControlGrasshopper
    Likelihood to Recommend
    10.0
    (3 ratings)
    7.8
    (56 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (42 ratings)
    User Testimonials
    Carbon Black App ControlGrasshopper
    Likelihood to Recommend
    Broadcom
    Cb Protect is best suited somewhere where you want to maximize the lockdown of workstations. So moving past no local admin rights to blocking specific applications and peripherals. The idea would be to have a list of applications you want to run, and then anything else is not able to be used. As stated prior, if you have a very fluid environment where you are having all sorts of new applications installed frequently (I feel for you!!) this is still do-able, but it misses the general idea. I think especially in environments that are more sensitive to new applications, like banks, healthcare systems etc, this is a good fit. The ability to look at application levels, drift, unapproved software etc is very useful.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Pros
    Broadcom
    • Controls file writes, executions of the scripts
    • Defends from process injections, memory protection
    • Visibility and lock down posibilities
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Cons
    Broadcom
    • Perhaps more specific training.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Usability
    Broadcom
    No answers on this topic
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Support Rating
    Broadcom
    No answers on this topic
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Alternatives Considered
    Broadcom
    The big difference between Protect and Barkly/AMP is how exactly it goes about what it's doing. Protect is application whitelisting and program reputation. So the way it's protecting you is using a proprietary reputation service, and hash values to identify applications, and then hitting a list of whitelisted programs to decide if you are able to run that or not, based on the policy you are in. There is a LOT of value in that. We actually are working on transitioning to Cisco Advanced Malware Protection (AMP). The main reason is cost (about the same cost as Cb Protect, but with (most of) the featureset of all 3 Carbon Black products for less than 1/3 of the total spend. AMP works differently, looking at a reputation service powered by Cisco's Talos cloud. You don't really have application whitelisting, but that also reduces how many "requests" you get for applications. So I'll have to find a different way to do whitelisting and USB blocking and the like, but I'm getting more visibility across my network and also built in antivirus (TETRA engine - ClamAV with some work). Barkly is an add that we are looking to put in as it looks at behavior of programs. So specifically it watches for privilege elevation and the like. Thus far all the big name problem children (WannaCry, other ransomware problems) have been caught natively in Barkly day 0.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Return on Investment
    Broadcom
    • App Control can ensure Continuous Compliance.
    • Solution can reduce expenses on different security software.
    • Nowadays Zero Trust approach is very important for any organization and Application control is one of the main parts of it.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    ScreenShots