Like Having A Receptionist
April 08, 2021

Like Having A Receptionist

Diane Helbig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grasshopper

Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they select.
  • Answers my business phone for me.
  • Provides the opportunity to have a welcome greeting, extensions.
  • Takes voicemail messages for me.
  • It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
  • Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.
  • Presenting my business in a more professional light has been valuable for my business overall.
I switched because Grasshopper was more reasonably priced and the functionality was better. It is also easier to use and the customer service is better. Overall, the experience with Grasshopper has been great. And I like how I can access my calls and voicemails on my android phone. It makes dealing with calls more timely.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

I think Grasshopper is great for small businesses/solopreneurs who want a business number outside of their cell number, and who want a more professional voicemail system. It is probably less appropriate for a business that wants their phone to be answered by a live person.

Grasshopper Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
5
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10

Grasshopper Support

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.