Jumping to the top of our PBX hunt
November 20, 2018
Jumping to the top of our PBX hunt
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Grasshopper
The entire org uses Grasshopper as our primary phone. In a day and age where everyone has smartphones, there is no need for desk phones at the office. Everyone is assigned an extension and placed in the directory for contact. Works perfectly, emails voicemail recordings, and easy to admin.
Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.
Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.
- Administration and setup is very simple
- Recorded voicemails save time for staff
- Easy to assign a new employee and extension so they can receive calls
- Calls themselves are high quality and consistent/reliable
- The interface for admin can be a bit clunky (but I know a new one has come out)
- The mobile apps aren't great
- Additional charge for SMS
- Saving time and money on a traditional PBX system
- Giving customers an easy way to reach the team without needing phone lines installed
Grasshopper was more suited to a company our size and had a low administrative and installation overhead, as well as a cost that couldn't be beat. Pay as you go was key when we were smaller, and as we have scaled the product scaled alongside us. I would recommend grasshopper over other VOIP solutions.
Grasshopper Feature Ratings
Using Grasshopper
| Pros | Cons |
|---|---|
Relatively simple Technical support not required Quick to learn Feel confident using Familiar | Do not like to use Inconsistent Cumbersome |
- Anything customer-facing. Receiving calls and messages, etc.
- All of the admin
Yes - Not a great app. I uninstalled it and opt to use the website instead.