Jumping to the top of our PBX hunt
November 20, 2018

Jumping to the top of our PBX hunt

Matthew Gardner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grasshopper

The entire org uses Grasshopper as our primary phone. In a day and age where everyone has smartphones, there is no need for desk phones at the office. Everyone is assigned an extension and placed in the directory for contact. Works perfectly, emails voicemail recordings, and easy to admin.

Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.
  • Administration and setup is very simple
  • Recorded voicemails save time for staff
  • Easy to assign a new employee and extension so they can receive calls
  • Calls themselves are high quality and consistent/reliable
  • The interface for admin can be a bit clunky (but I know a new one has come out)
  • The mobile apps aren't great
  • Additional charge for SMS
  • Saving time and money on a traditional PBX system
  • Giving customers an easy way to reach the team without needing phone lines installed
Grasshopper was more suited to a company our size and had a low administrative and installation overhead, as well as a cost that couldn't be beat. Pay as you go was key when we were smaller, and as we have scaled the product scaled alongside us. I would recommend grasshopper over other VOIP solutions.
Dropbox Business, Dropbox, HubSpot, Adobe Illustrator CC, Adobe Photoshop, Google Analytics, G Suite, Microsoft Office 365, Slack, Google Drive, ZenHub, Trello, JIRA Software
Perfect for calls in a mid-sized office that doesn't need desk phones and has staff who all carry smart phones with data/calling plans. Would not be great if desk phones are needed because that would add complexity to the routing and additional cost in paying for landlines. Also really great for distributed teams or teams that travel often.

Grasshopper Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
6
User templates
Not Rated
Call reports
8
Directory of employee names
8
Answering rules
8
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Mobile app for iOS
5
Mobile app for Android
5

Using Grasshopper

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
ProsCons
Relatively simple
Technical support not required
Quick to learn
Feel confident using
Familiar
Do not like to use
Inconsistent
Cumbersome
  • Anything customer-facing. Receiving calls and messages, etc.
  • All of the admin
Yes - Not a great app. I uninstalled it and opt to use the website instead.