Great product, great price, great value
September 27, 2019

Great product, great price, great value

David Renberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Grasshopper

Used for the entire organization, it addresses the problem of many remote workers who are still expected to have an office number. This way we also do not have to have a LAN line set up within the office space. it is perfect for our application where we need a store front, but also are not always there.
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
  • I do not care for the distinction between department extensions (with 1-digit extensions) and employee extensions (3 digit extensions). We have 8 who use extensions, but there is not functionality to make each of them a 1 digit extension.
  • I would love to see a revolving extension. For example, we have "for the next available agent, please press 0". The system proceeds to call each of the assigned numbers in order. I would love for the order to automatically rotate that way the same person is not called first every time.
  • The app could be more use-friendly.
  • It has minimized our total expenses.
  • It has given us MORE functionality than a traditional phone line.
  • It makes registering a 1-800 number very easy.
It stacks up very well against a traditional phone alternative. No hardware necessary, no complicated setup or training, it's perfect. I honestly did not compare to other internet based companies. They checked all of the boxes and came highly recommended from a colleague, so I just went with it.
I haven't had to use the customer support that I can remember, which is a good thing! The online interface is very easy to use and manage. I am the only one who uses and had to learn the interface online, and the rest of my employees just reap the benefits.

Do you think Grasshopper delivers good value for the price?

Yes

Are you happy with Grasshopper's feature set?

Yes

Did Grasshopper live up to sales and marketing promises?

Yes

Did implementation of Grasshopper go as expected?

Yes

Would you buy Grasshopper again?

Yes

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.

Grasshopper Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
7
Answering rules
8
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
7
Mobile app for Android
Not Rated