Carbonite Server vs. Quest Rapid Recovery

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Incentivized

AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.

Incentivized

• The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
• eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
• eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.

Incentivized

• Continuous backup with deduplication and compression
• The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
• Can back up physical and virtual (ESX or Hyper-V).

Incentivized

• The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
• The Exchange DAG backup should support instead of configuring each exchange server.
• Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.

Incentivized

• Support for newer operating systems (Windows, Linux, VMware) is slow to be added. Usually takes 3-6 months from the new version being released for it to be supported.
• There is no way to automate the testing of the virtual standby which a lot of comparable products are able to do.
• The software has a backup type called "base image" which is essentially taking a full backup after an unexpected shutdown of the server. If your servers crash and they are very large, this may impact your storage requirements significantly. They do now have synthetic full backups which alleviate this issue a bit but they are not perfect either.

We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.

Incentivized

Product needs a lot of improvements in some features like Cloud and Reporting.

Incentivized

Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.

Incentivized

In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.

Incentivized

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results

Incentivized

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

Incentivized

I've been using Rapid Recovery for the last 6 years and before that we had used Backup Exec, but it was a different implementation as we were still running backups to LTO3 tapes using the full/incremental backup schemes. So Rapid Recovery (AppAssure at the time) was a big change for us, backing up to disk instead with base images and changes. I would assume Backup Exec can do this as well, but haven't used it since switching. NovaBACKUP was a lower cost solution that seemed geared towards smaller and simpler configurations

Incentivized

• While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.

Incentivized

• AppAssure paid for itself in the first year of usage. A user deleted a major file in our SharePoint sub-site, we used the DocRetriever for SharePoint Console and were able to go back to a particular incremental date and retrieved that file.
• One of our file shares crashed and we were able to put the physical server on a virtual standby which saved us hours of imaging and restoring of data. This allowed employees to efficiently continue their daily work without much downtime.
• The offsite replication alone has put an ease on the company in case of any disaster. When Hurricane Sandy hit, we didn't have a solution in place which put us on pins and needles to say the least. But with AppAssure we will be able to have some comfort that all of our mission critical data is being offloaded onto our other sites.

Incentivized