CardConnect vs. Vend

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.

Incentivized

• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

Incentivized

• Retail sales
• Inventory management
• Sales and promotions
• Reporting

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• It would be nice to have alternate ways to adjust prices

Incentivized

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

Not much support needed but they were fast and helpful when it was.

Incentivized

We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

Incentivized

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
• The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.

Incentivized