Likelihood to Recommend We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
Read full review Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
Read full review Pros Customer support is fantastic Payment technology is the best I've seen in payment industry. The solution is very comprehensive and flexible for our demanding needs. Read full review They are reliable. I can count on everything going smoothly with transactions. They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees. They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues. Read full review Cons Every product can be improved, but as it relates to how we use Cardknox, they do everything we need. Read full review It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that. The ability to be able to offer discounted rates at a smaller threshold would be nice. Read full review Likelihood to Renew Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
Read full review Usability Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
Read full review Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
Read full review Support Rating We have direct access to their support team. They have 24/7 support and are always able to help when we contact them
Read full review Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
Read full review Implementation Rating It took less than an hour to have everything setup and running
Read full review Alternatives Considered We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
Read full review We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
Read full review Return on Investment Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero. It is much faster and smoother to find and charge a card when necessary. Read full review It makes getting money from your clients really easy It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept It is very easy to integrate with online assets of the company In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude. As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it. Read full review ScreenShots