CareCloud vs. Cloud 9 Software

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.

• They provide training for the different types of ways Carecloud can be used for the benefit of the company.
• Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
• They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Awesome support via chat and phone
• Rewards program
• Cloud based
• Multiple ways to do each task
• Personal customer experience
• User friendly software
• Offer online classes and yearly meetings
• Platform to make changes and requests - yes they implement the ideas frequently as well
• The training staff was outstanding!

• The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
• Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
• With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I wish the check out process could be a little more simplified.
• I feel I do a lot more clicking with the mouse with opening and closing screens.
• When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

Easy to use!

Easy peasy! Easy to navigate and start using from day one!

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!

Better training/trainors

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.

• We could access everything from home during Covid shutdowns since it’s cloud based.
• Negative would be more time editing photos & more clicks to get to things.
• It has also made billing and insurance claims easier.