What users are saying about
12 Ratings
17 Ratings
12 Ratings
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Score 9 out of 100
17 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • CDW is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CDW

90%
7 Ratings
8.5

Ingram Micro

85%
5 Ratings

Likelihood to Recommend

CDW

CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
Ron Zermeno | TrustRadius Reviewer

Ingram Micro

Works well if you want to 1) Fulfill your own eComm orders.2) Want the ability to do dropship with 3rd party retailers.3) Want LOT# control (e.g. if you're in the food industry). There are a plethora of companies that can do ecomm fulfillment but they don't have the ability to do option 2 & 3.
Anonymous | TrustRadius Reviewer

Pros

CDW

  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
Anonymous | TrustRadius Reviewer

Ingram Micro

  • Customer Support
  • Technical Advice
  • Fast accurate shipping and logistics
Anonymous | TrustRadius Reviewer

Cons

CDW

  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
Anonymous | TrustRadius Reviewer

Ingram Micro

  • Very hard to find the products you're looking for on the site if you don't already know exactly what you're trying to find. Lots of similar/identical products with uninformative naming conventions.
  • Poor faceted navigation.
  • Entire site is painfully slow.
  • The policy of automatically closing inactive accounts after 12 months, with no ability to re-open it upon customer request, is crazy.
  • Pricing on most commonplace IT products (outside of things like HPE servers) is not competitive at all, it's almost always cheaper to just buy on Amazon, and even when Ingram is cheaper, the difference is so negligible it's pointless to bother.
Anonymous | TrustRadius Reviewer

Pricing Details

CDW

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Cost:

Starting Price

Ingram Micro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Cost:

Starting Price

Alternatives Considered

CDW

Office Depot and SHI do have great representatives but have found CDW to be very encompassing as far as Information Technology is concerned
Anonymous | TrustRadius Reviewer

Ingram Micro

Ingram Micro is the largest supplier of this type in New Zealand and as such we started to use them almost only for this reason.
Although we have had a very good customer experience and will continue to use Ingram Micro services in the future.
Anonymous | TrustRadius Reviewer

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