When Service Quality Becomes Sufficient, We'll Be Back To Do Business

CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.