CDW - A Sound Solutions Provider
April 10, 2018

CDW - A Sound Solutions Provider

Ron Zermeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source

Overall Satisfaction with CDW

  • Requirements gathering
  • Product selection
  • Product deployment and configuration
  • Solution Integration
CDW helped to understand what was needed and offer a solution that fit technology and budget. We wanted to implement a VPN solution that utilized our pre-existing Microsoft stack in-house. CDW was able to design and implement a direct access solution for our entire environment. We were able to 'push' this to our users, and make the VPN connection appear seamless to them.
  • Works well to understand business and needs of ongoing IT environment
  • Offers vendor agnostic solutions that could be implemented with any off the shelf hardware
  • Acts a mediary with vendors, to resolve any issues or problems
  • Scheduling CDW resources can be somewhat tricky
  • Project Management, some projects can exceed the initial hours as listed in SOW
  • Cost, their prices are not always the lowest, and than dealing with a vendor directly
CDW was able to handle the volume of orders we were placing and able to fulfill those request in a timely manner. As an ever growing IT environment, sometimes goals would shift, and CDW was able to keep up with our changes and demands. CDW also provided us with space inside their warehouse, where our extra inventory was kept. This made it very easy to order and deploy hardware, that was already paid for and configured, another service offered by CDW, to our many remote locations, as needed.
Their project management was good, and there were plenty of status update meetings during a projects life-cycle. On some projects, the hours needed would run over the hours projected in the initial statement of work. There are unseen obstacles as with any project, but sometimes the hours needed to be augmented to finish projects.
  • Insight Enterprises
CDW is able to offer a 'one-stop shop', for all your needs in your IT organization. This makes it very simple to pick up the phone and call just one person, to get something ordered or a request to meet a vendor initiated. It also makes it very simple to call one person, when something goes wrong and get assistance.
CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.