Ceeview SLA Monitoring & Reporting vs. TOPdesk
Ceeview SLA Monitoring & Reporting vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ceeview SLA Monitoring & Reporting | N/A | Service Level Agreements (SLAs) are essential to any business that wants to ensure they are providing the best possible service to their customers. SLAs define the expected level of service between a supplier and customer and allow for both sides to monitor performance against these agreements. Ceeview is a tool that helps businesses automate the process of monitoring SLAs, by tracking performance in real-time and across all services. This allows businesses to quickly identify… | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Ceeview SLA Monitoring & Reporting | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Ceeview SLA Monitoring & Reporting | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Ceeview SLA Monitoring & Reporting | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ceeview SLA Monitoring & Reporting | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (196 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (108 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (165 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Ceeview SLA Monitoring & Reporting | TOPdesk | |
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Likelihood to Recommend | Ceeview.com No answers on this topic | TOPdesk |
Pros | Ceeview.com No answers on this topic | TOPdesk |
Cons | Ceeview.com No answers on this topic | TOPdesk |
Likelihood to Renew | Ceeview.com No answers on this topic | TOPdesk |
Usability | Ceeview.com No answers on this topic | TOPdesk |
Reliability and Availability | Ceeview.com No answers on this topic | TOPdesk |
Performance | Ceeview.com No answers on this topic | TOPdesk |
Support Rating | Ceeview.com No answers on this topic | TOPdesk |
In-Person Training | Ceeview.com No answers on this topic | TOPdesk |
Online Training | Ceeview.com No answers on this topic | TOPdesk |
Implementation Rating | Ceeview.com No answers on this topic | TOPdesk |
Alternatives Considered | Ceeview.com No answers on this topic | TOPdesk |
Scalability | Ceeview.com No answers on this topic | TOPdesk |
Return on Investment | Ceeview.com No answers on this topic | TOPdesk |
ScreenShots |