Make vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Make
Score 9.3 out of 10
N/A
Make (formerly Integromat) automates integration between applications. It features data transformation capabilities within a no-code graphic interface. The former Integromat was acquired by Celonis in 2020, and the current product Make is a Celonis brand.
$9
per month
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
MakeZendesk Sunshine Conversations
Editions & Modules
Free
$0
per month
Core
$9
per month
Pro
$16
per month
Teams
$29
per month
Enterprise
Contact
No answers on this topic
Offerings
Pricing Offerings
MakeZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MakeZendesk Sunshine Conversations
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Make
8.7
3 Ratings
7% above category average
Zendesk Sunshine Conversations
-
Ratings
Pre-built connectors9.03 Ratings00 Ratings
Connector modification8.03 Ratings00 Ratings
Support for real-time and batch integration8.12 Ratings00 Ratings
Data quality services7.03 Ratings00 Ratings
Data security features9.92 Ratings00 Ratings
Monitoring console10.03 Ratings00 Ratings
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User Ratings
MakeZendesk Sunshine Conversations
Likelihood to Recommend
9.0
(3 ratings)
7.6
(5 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
7.3
(2 ratings)
-
(0 ratings)
User Testimonials
MakeZendesk Sunshine Conversations
Likelihood to Recommend
Celonis
Integromat is the best tool for business automation in my opinion because unlike Zapier it allows us to integrate with any API even if the app is not available which allows us to create automation even with the less known apps that we use or the ones that we built internally for our own company.
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
Celonis
  • Integrations to a multitude of platforms that many other tools don't offer
  • Reliability of scenarios running as planned without consistent errors or failures
  • Scheduling capabilities to prevent exceeding API limits
  • Customization opportunities to align fields and data exactly how they're needed for use case
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Read full review
Cons
Celonis
  • Adding more services that can be operated
  • Adding support for sending messages to WhatsApp
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Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Usability
Celonis
This would be a rating for a data-centric team or user. If you don't have a lot of experience working with data and systems/tools like Integromat, then it could definitely be a challenge for you. By no means is Integromat the 'entry-level' tool in the connector world. However, if you have the skillset or team to take advantage of everything Integromat offers, it is incredibly user-friendly and straightforward to use.
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Zendesk
No answers on this topic
Support Rating
Celonis
The pricing schema is very attractive, almost 50% lower than the competition. You could start from free and then grow. It has a pretty big library of connections to other apps and services, which really helps you when everything is a mess. Integromat has a really easy-to-use interface. You could do almost everything with fewer than 5 clicks. Scenarios (automation steps to complete a routine) have graphics so you can configure them more easily.
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Zendesk
No answers on this topic
Alternatives Considered
Celonis
Integromat allows us to do everything we used to do on Zapier but it doesn't limit us to only the popular apps, with Integromat we're integrating custom APIs and we get data from different servers through GET requests and it's exactly what we needed and Zapier couldn't provide it.
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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Return on Investment
Celonis
  • Integromat allows us to save a lot of time by automating some repetitive tasks
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Read full review
ScreenShots