What users are saying about
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Top Rated
163 Ratings
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Top Rated
58 Ratings

Celonis

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Top Rated
163 Ratings
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Score 8.9 out of 100

IBM Cloud Pak for Business Automation

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58 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Celonis is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

9.1

Celonis

91%
138 Ratings
8.9

IBM Cloud Pak for Business Automation

89%
27 Ratings

Likelihood to Renew

8.3

Celonis

83%
6 Ratings
7.3

IBM Cloud Pak for Business Automation

73%
1 Rating

Usability

6.4

Celonis

64%
3 Ratings

IBM Cloud Pak for Business Automation

N/A
0 Ratings

Support Rating

6.4

Celonis

64%
3 Ratings

IBM Cloud Pak for Business Automation

N/A
0 Ratings

Implementation Rating

9.1

Celonis

91%
1 Rating

IBM Cloud Pak for Business Automation

N/A
0 Ratings

Likelihood to Recommend

Celonis

Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
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IBM

Excellent Artificial Intelligence platform in the cloud, which provides an optimal service. It helps us mainly in the design of workflows without code, saving time and money. Since we have this tool, the work capacity has increased, achieving constant work flows, incapable of being achieved by any human being in such a short time and in a perfect way. Everything that we would pay many employees, we achieve with this tremendous investment with this powerful product.
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Pros

Celonis

  • The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
  • The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
  • The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
  • OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
  • Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
  • Dashboard views of specific KPIs help us build and export management reports with ease
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IBM

  • With this software, it is easy to speed up the digital transformation process.
  • Data collection and analysis can be done more quickly and efficiently.
  • Cloud migration readiness is also easily enhanced by the IBM Cloud Pak for Business Automation software
  • It makes it easy to control any company's consumables. For example, you can only pay for what you require at the time you require it.
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Cons

Celonis

  • Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
  • Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
  • Client Centricity (They are working on that with their new structure of Consultants, though)
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IBM

  • This software can be a bit expensive, especially for entrepreneurs, but it is worth it because its options are more useful than other software on the market.
  • We use it in all departments of the organization, and it has worked very well for us. Earnings are constant for everyone in general.
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Pricing Details

Celonis

Starting Price

Editions & Modules

Celonis editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.

    Pricing Info

    IBM Cloud Pak for Business Automation

    Starting Price

    Editions & Modules

    IBM Cloud Pak for Business Automation editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Celonis

      We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
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      IBM

      IBM Cloud Pak provides modernization in collecting, organizing and analyzing data. This product provides to unify market leading services such as data management, DataOps, governance, business analytics and automated AI. IBM Cloud Pak is best for resource and infrustructure optimization. IBM Cloud Pak is capable to accomodate our business automation needs.
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      Usability

      Celonis

      It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
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      IBM

      No answers on this topic

      Support Rating

      Celonis

      We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
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      IBM

      No answers on this topic

      Implementation Rating

      Celonis

      Celonis has a lot of tools to support the implementation.
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      IBM

      No answers on this topic

      Alternatives Considered

      Celonis

      The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.
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      IBM

      1. Ease of use - It is very easy to use and integrate. A junior developer can even follow it without any major learning curve. 2. As per the data load, the services can be scaled up or down. 3. It provides a nice AI platform to automate the data from legacy data systems. 4. Above all, the deployment to the IBM Cloud PAK for Business Automation was very smooth and seamless.
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      Return on Investment

      Celonis

      • I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
      • I have seen Celonis take days off of processing times in purchasing processes.
      • I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.
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      IBM

      • A platform with multiple functions, automations and system monitoring.
      • The components of this software help to obtain results from the first month of its implementation.
      • Each module has a price and can be purchased according to the direct need of the company; this helps to adapt to our budget.
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      Screenshots

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