What users are saying about
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51 Ratings

Celonis

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51 Ratings
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Score 7.4 out of 100
19 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Celonis

Celonis is very powerful for quick analysis and user-friendly for individuals from all business units to quickly understand the analysis and leverage the filters to obtain the data they needed. There need to be better reporting options, basically have scheduled reporting available to send to end-users. Also, [it] needs to have the ability to send snapshots of the dashboard via the action flow. Currently, this can be done, but it is not straight forward and when the dashboard is sent to the end-user - it is not [a] very exact snapshot of what you see on the screen. The business views and studios need a serious overhaul. Not all analyses are aware of how to code in YAML to build the analysis and [are] very time consuming, once developed and what Celonis has [shown] is very nice, but configuring this view is not very easy and is very time consuming and frustrating. We really like the potential of Celonis and we see the upside of the opportunities, but it often feels like Celonis may overcommit [to] what they can accomplish. Celonis needs to have more webinars and offer more learning opportunities to further build the skill set of the user base. I understand with the pandemic this may have impacted their plans, but the stronger the user base the better the product can be.
Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

IBM Cloud Pak for Business Automation suits a scenario where a company aims to automate their various business processes and ensure that they are executed in a centralized manner and bring all the workforce to the center of this automation. The platform will grow your portfolio and ensure all business processes are AI-powered and run smoothly.
Martin Oliver | TrustRadius Reviewer

Pros

Celonis

  • Process discovery: as it gets data from the source system, you can obtain the information better and faster than in traditional consultancy by workshops, assessment, where subjectivity is a fact.
  • Process improvement: by defining KPIs for your process, testing the effectiveness of the changes made to the process in order to obtain better results.
  • Automation options: Celonis allows you to define the automation level you want in your process, which can be fully automated when Celonis acts on the system to avoid inefficiency, or medium automated when Celonis advises the user on how to avoid the inefficiency, but it is the user the one who acts on the system.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Provides an integrated coordinated software platform that offers capabilities to digitize your business operations.
  • Offers unified user experience for consistency across operations, reusable skills and assets that you can share between applications, and platform services that drive analytics and insight with operational intelligence.
  • Helps digitize and automate all aspects of your business operations.
  • Portable--you can run on-premises, on public clouds, or in an integrated system.
ilhan demirci | TrustRadius Reviewer

Cons

Celonis

  • Initial data can be too much and difficult to interpret, requires a lot of digging.
  • We had a lot of back and forth between Celonis and our business (AR/AP) team attempting to build out functionality. This was mainly around validation of data which is not unique to Celonis but still creates a lot of back and forth - takes time to get something right and ready for implementation.
  • Target Lean Enterprise groups with specific use cases, not just use cases around Operations, AR/AP, and your traditional departments and functions.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Installation file is too large to use.
  • Some application configurations are complex for new users.
  • Cloud computing may not be the right fit for all workloads.
ilhan demirci | TrustRadius Reviewer

Likelihood to Renew

Celonis

Celonis 7.3
Based on 2 answers
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Usability

Celonis

Celonis 5.5
Based on 2 answers
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Support Rating

Celonis

Celonis 5.0
Based on 2 answers
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

Celonis

We also use Power BI but it does not have the detailed SAP process data that Celonis has. I also prefer the Celonis interface and find Celonis dashboards and analyses easier to use. Celonis also has much better training
Rob Mangan | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

IBM helped analyze all kinds of data and even raw data easily. It is much easier to integrate. It validates real time data that can normally be hard to predict.
Anonymous | TrustRadius Reviewer

Return on Investment

Celonis

  • It was hard to track the realized value, which made us create a specific KPI for it to justify the cost.
  • It is not easy to operate if you need to involve a lot of people.
  • The cost per non-analyst user is high if used at a bare minimum, so we need to carefully choose who has access to the tool.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • The security features gives us peace of mind and we can focus on what matters most and not worry about data security
  • The ability to backup data assures us that in case of data loss, recovery is easy
  • Ability to run analytics provides the business with great insights
Anonymous | TrustRadius Reviewer

Screenshots

IBM Cloud Pak for Business Automation

Pricing Details

Celonis

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

IBM Cloud Pak for Business Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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