Centercode vs. Lookback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Centercode
Score 7.1 out of 10
N/A
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
$500
per month
Lookback
Score 7.7 out of 10
N/A
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A
Pricing
CentercodeLookback
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentercodeLookback
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
CentercodeLookback
Best Alternatives
CentercodeLookback
Small Businesses

No answers on this topic

Smartlook
Smartlook
Score 8.6 out of 10
Medium-sized Companies

No answers on this topic

Optimal
Optimal
Score 9.1 out of 10
Enterprises

No answers on this topic

Optimal
Optimal
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentercodeLookback
Likelihood to Recommend
7.1
(7 ratings)
9.0
(2 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
CentercodeLookback
Likelihood to Recommend
Centercode
It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing
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Lookback
Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
Otherwise it’s a great tool
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Pros
Centercode
  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.
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Lookback
  • Organization of user interviews
  • Sharing of interviews across the team
  • Creating highlights of insights
Read full review
Cons
Centercode
  • Tag and attribute searching for forms, messages, and surveys
  • Report graphics with large datasets
  • More of a focus on B2B beta testing and not solely business to customer
Read full review
Lookback
  • Unmoderated interviews is still under cooked as a feature
  • The process of how participants have to download an app to start an interview is a large friction point for us
Read full review
Likelihood to Renew
Centercode
Makes beta enjoyable.
Read full review
Lookback
No answers on this topic
Usability
Centercode
No answers on this topic
Lookback
Once you understand how the interface works, it works great, but there is a learning curve
Read full review
Support Rating
Centercode
Tony is amazing. I look forward to our interactions.
Read full review
Lookback
No answers on this topic
Alternatives Considered
Centercode
Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
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Lookback
Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
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Return on Investment
Centercode
  • A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
  • Overall accessibility, ease of use, and security were right on the money
  • Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
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Lookback
  • It allows us to understand our customers’ problems in a very team compatible way.
Read full review
ScreenShots

Centercode Screenshots

Screenshot of Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.Screenshot of Powerful Dashboards and Reports: Leverage data across your organization that drives product improvements and enhances projects. Whether it's user profiles, participation rates, or product issues all of your data is available on one platform.