What users are saying about
2 Ratings
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Based on 2 reviews and ratings
Gusto
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266 Ratings
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Based on 266 reviews and ratings
Feature Set Ratings
- CenterPoint Payroll ranks higher in 1 feature set: Payroll Management
Payroll Management

10.0
CenterPoint Payroll
100%
7.9
Gusto
79%
CenterPoint Payroll ranks higher in 5/6 features
CenterPoint Payroll ranks higher in 5/6 features
Pay calculation

10.0
100%
1 Rating
7.8
78%
112 Ratings
Benefit plan administration

10.0
100%
1 Rating
6.4
64%
79 Ratings
Direct deposit files

10.0
100%
1 Rating
8.1
81%
115 Ratings
Salary revision and increment management

10.0
100%
1 Rating
7.4
74%
96 Ratings
Reimbursement management

10.0
100%
1 Rating
9.5
95%
11 Ratings
Support for external payroll vendors

N/A
0 Ratings
8.5
85%
8 Ratings
Attribute Ratings
- CenterPoint Payroll is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

10.0
CenterPoint Payroll
100%
1 Rating
6.0
Gusto
60%
132 Ratings
Likelihood to Renew

CenterPoint Payroll
N/A
0 Ratings
5.5
Gusto
55%
4 Ratings
Usability

CenterPoint Payroll
N/A
0 Ratings
7.3
Gusto
73%
2 Ratings
Support Rating

10.0
CenterPoint Payroll
100%
2 Ratings
4.7
Gusto
47%
31 Ratings
Likelihood to Recommend
CenterPoint Payroll
CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
Gusto is great if you just want basic payroll. In our company, everyone is on salary and therefore it is usually quite simple to log in and process payroll. There are a few areas that really could do with improvement. * Customer service has really gone downhill lately, and I am finding that when I call the staff is friendly, but inadequately trained. We are a small company and I just do not have the time to spend an hour on a phone call and not even get a resolution. * the PTO area of the portal needs updating. I need to be able to actually see the dates that someone has taken off and when I make an adjustment to an employee's time there should be an area for notes so that we can look back and know why a change was made.
Office Manager
WhiteSpace ArchitectsArchitecture & Planning, 1-10 employees
Pros
CenterPoint Payroll
- Customization options to meet your company's payroll needs.
- Excellent customer service and tech support.
- Logical and easy-to-use user interface.
- Ability to customize reports and exports.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
- Complete onboarding process from Offer to First Day. Offer letter templates can be customized for each candidate. Onboarding checklists can be customized for specific departments and roles. Welcome emails signed by the team are a fun option. Reminders for open checklist items keep everyone on track.
- Expense reporting is super easy in Gusto. Employees upload the receipt and fill in details to be approved by management. Approved expenses are automatically added as reimbursement on the employee's next check.
- Payroll processing is very straightforward and detailed reporting is available. We ofter have adjustments to employee's base salary that can be mapped to easily integrate with Quickbooks Online. It is easy to pay salaried and hourly employees in Gusto, as well as, contractors.
Controller
Agility Communications GroupTelecommunications, 11-50 employees
Cons
CenterPoint Payroll
- Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
- Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
- State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
- Staffing doesn't meet demand at quarter and year-end.
CFO (Chief Financial Officer)
Texas Public Policy FoundationResearch, 51-200 employees
Pricing Details
CenterPoint Payroll
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—CenterPoint Payroll Editions & Modules
—
Additional Pricing Details
—Gusto
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 $12 per employee/contractor
Gusto Editions & Modules
Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone. | $149/month1 |
---|---|
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work | $39/month1 |
Core: Refreshingly easy payroll so you can get back to what matters most. | $39/month2 |
- $12 per employee/contractor
- $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.Likelihood to Renew
CenterPoint Payroll
No score
No answers yet
No answers on this topic
Gusto
Gusto 5.5
Based on 4 answers
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Owner
Paxton Bookkeeping and Tax ServicesAccounting, 1-10 employees
Usability
CenterPoint Payroll
No score
No answers yet
No answers on this topic
Gusto
Gusto 7.3
Based on 2 answers
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Vice President - General Counsel
New Orleans PerspectivesMarket Research, 1-10 employees
Support Rating
CenterPoint Payroll
CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
Gusto 4.7
Based on 31 answers
Gusto's support team is responsive and helpful and they have pretty good online resources. We've had a couple issues that didn't fit "in the box" so we've had to create a couple manual workarounds, but the tradeoff for the ease of use of Gusto is ok. Those limitations aren't because of the support team, but more technical limitations.
Chief Marketing Officer
South CypressRetail, 11-50 employees
Alternatives Considered
CenterPoint Payroll
We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 11-50 employeesReturn on Investment
CenterPoint Payroll
- CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
- Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesGusto
- As a very small business, Gusto allows me to run payroll painlessly. I have more time to focus on other tasks, since I only spend about 10 minutes every two weeks on payroll.
- Well, since one of our objectives is making money, Gusto helps with that by only costing $57 or so per month for our two employees.
- Seeing the payroll numbers helps me understand where all the taxes are going.
Director Of Operations
Bright Lily Studio, LLCComputer Games, 1-10 employees