CenterPoint Payroll vs Gusto

Likelihood to Recommend

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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You pay for the amount of users, so it's good for companies both large and small. Anytime you have W-2 employees I would think it is a great fit. You can also use it to pay independent contractors, although I haven't used those features before.The time tracking features are included with one of the plans so if you want employees to be able to track time and have payroll automatically reflect their hours, it's great for that. It's also very easy to reimburse employees for expenses and things like that.We didn't know about this when we got Gusto, but it also does a great job with little things such as welcome cards for new employees, it lets you make birthday cards, and little things like that.

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McKay Salisbury

General Manager

Five Star CommerceMarketing and Advertising, 1-10 employees

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Feature Rating Comparison

CenterPoint Payroll

Gusto

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Support for external payroll vendors

Pros

Customization options to meet your company's payroll needs.
Excellent customer service and tech support.
Logical and easy-to-use user interface.
Ability to customize reports and exports.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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Easy step by step setup from signup process to the automatic payments via EFT.
All forms and payments are done completely automated and electronically so no manual intervention. I set it up at the beginning of my first year and never looked at it until the next year when I did my taxes.
Payroll was easy, automated and simple manage for situations like overtime, time off and one time bonus payments.
Offering other pre tax benefits like 401K was easy to incorporate thru their partner apps.

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Lou Gallo

Team Member

Onshape Inc.Computer Software, 51-200 employees

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Cons

Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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One issue that we've run into with Gusto are some limitations around certain kinds of withholdings from contractor pay. We've had to employ some manual work arounds.
When we switched from semi-monthly to an every 2 week payroll, we experienced an issue with Gusto where the payroll days are slightly out of sync. This is another minor issue that we manually work around.

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Ed Hart

Chief Marketing Officer

South CypressRetail, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Gusto 8.0

Based on 1 answer

While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern

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Lauri Paxton

Owner

Paxton Bookkeeping and Tax ServicesAccounting, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Gusto 10.0

Based on 1 answer

The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.

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Christopher Cantrall

Vice President - General Counsel

New Orleans PerspectivesMarket Research, 1-10 employees

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Support Rating

CenterPoint Payroll 10.0

Based on 2 answers

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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Gusto 8.4

Based on 22 answers

In rare times that we had to reach out to support they are fast and friendly and always eager to assist. Says a lot of software when you do not have to reach out to support very often. Quick and easy access to support channels makes it pain-free when you do encounter an issue.

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Verified User

C-Level Executive in Corporate

Accounting Company, 1-10 employees

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Alternatives Considered

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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I do not have a background in HR or payroll, so I haven't used other tools like Gusto. We use Employee Navigator to view our health insurance plans and enter time off requests. I feel like we could use just Gusto if it offered these features as well. I'm not aware of other tools out there that stack up well against Gusto.

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Jared DeLong

Customer Success Manager

KindfulComputer Software, 11-50 employees

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Return on Investment

CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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It has allowed us to put clients on a payroll provider, minimizing the manual accounting required, which has allowed us to keep our time down and our pricing competitive
It has provided a payroll provider for companies that, in the past, would have been too small to make the cost worthwhile

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Jason Ackerman

Supervisor

Wagner Ferber Fine & Ackerman, PLLCAccounting, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CenterPoint Payroll Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Gusto Editions & Modules

Edition

Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.	$149/month¹
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work	$39/month¹
Core: Refreshingly easy payroll so you can get back to what matters most.	$39/month²
Basic	$19/month²

$12 per employee/contractor
$6 per employee/contractor

Additional Pricing Details

Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Rating Summary

CenterPoint Payroll

Gusto

CenterPoint Payroll

Gusto

CenterPoint Payroll

Gusto

CenterPoint Payroll

Gusto