CenterPoint Payroll vs Namely | TrustRadius

What users are saying about

Score 10 out of 10

Based on 2 reviews and ratings

Score 6.3 out of 10

Based on 161 reviews and ratings

Feature Rating Comparison

CenterPoint Payroll

Namely

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Support for external payroll vendors

Off-cycle/On-Demand payment

CenterPoint Payroll

Namely

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

CenterPoint Payroll

Namely

Approval workflow

Balance details

Annual carry-forward and encashment

CenterPoint Payroll

Namely

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

CenterPoint Payroll

Namely

Tracking of all physical assets

CenterPoint Payroll

Namely

Report builder

Pre-built reports

Ability to combine HR data with external data

CenterPoint Payroll

Namely

New hire portal

Manager tracking tools

CenterPoint Payroll

Namely

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

CenterPoint Payroll

Namely

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

CenterPoint Payroll

Namely

Candidate search

Pros

Customization options to meet your company's payroll needs.
Excellent customer service and tech support.
Logical and easy-to-use user interface.
Ability to customize reports and exports.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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The social feed helps employees feel connected to what's happening in the company.
Analytics tool is great for getting management buy-in and making decisions.
Onboarding is extremely easy for both admins and new hires.
Goal tracking tool is easy to use and helpful for employees to see their progress.

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Verified User

Manager in Human Resources

Food Production Company, 51-200 employees

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Cons

Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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No centralized data platform which creates a ton of disparate data processes and errors
Does not sufficiently support the most basic employee lifecycle processes and pay practices.
Customer support is challenging since there seems to be a huge disconnect with the Namely teams. They don't seem to interact and work together.
Namely is constantly "improving" their platforms but does not always communicate the changes to customers. We're often surprised by changes in functionality.
Inadequate reporting for very common HR and payroll reports.

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Verified User

Manager in Human Resources

Sporting Goods Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Namely 1.9

Based on 4 answers

Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.

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Director of Human Resources

Central Oklahoma Family Medical Center IncHospital & Health Care, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Namely 6.9

Based on 24 answers

Payroll is pretty user friendly and so is running payroll reports. The benefits enrollment is pretty clear and easy to understand. The details behind the benefits and what it will cost per payroll is structured so that it is clear to each user. They used to have a great support system but they recently switched to a ticketing system and it is not as user friendly

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Stacie Balletto

Assistant Controller

InvocaTelecommunications, 201-500 employees

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Support Rating

CenterPoint Payroll 10.0

Based on 2 answers

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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Namely 6.3

Based on 28 answers

Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)

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Verified User

Director in Human Resources

Veterinary Company, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Namely 6.2

Based on 40 answers

It went smoothly, but there were many requests I had on reporting, tracking, etc that were never put into place. I would have set these things up myself but we were also never told how to do it. They ran a parallel payroll test, or said they did, but when I audited our first payroll, there was a lot wrong with it (taxes, deductions, etc) that required a ton of manual adjustments on the next payroll.

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Verified User

Manager in Finance and Accounting

Computer Software Company, 51-200 employees

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Alternatives Considered

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

I did not select Namely. I inherited it. My predecessors chose it because they thought it "looked good" and that employees would like it. ADP and Ultipro are both better. Namely might be fine for 50-100 per some employers, but it gets painful beyond that point.

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Verified User

Manager in Human Resources

Airlines/Aviation Company, 201-500 employees

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Return on Investment

CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

More labor intensive (cost us more money to switch to this product).
Decline in reporting capability (payroll general ledger report is a nightmare every 2 weeks).
Product cost is way too high for services delivered. It was the worst financial investment we have made in years.

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Verified User

Executive in Finance and Accounting

Non-profit Organization Management Company, 51-200 employees

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Screenshots

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See All (5) Namely Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CenterPoint Payroll Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Namely Editions & Modules

Edition

Namely	$12.00¹

Per Employee Per Month

Additional Pricing Details

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Rating Summary

CenterPoint Payroll

Namely

CenterPoint Payroll

Namely

CenterPoint Payroll

Namely

CenterPoint Payroll

Namely

CenterPoint Payroll

Namely

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