Mostly good, often improving, needs better customer service.
August 04, 2022
Mostly good, often improving, needs better customer service.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
I currently use the HRIS tool and performance. I used to use payroll, benefits administration, and benefits brokerage as well, but we fell below 100, so we had to switch those services to a PEO for more competitive insurance rates. I have also used Namely at other companies for all of the above-mentioned services.
- Customization of review templates.
- Personnel data storage and accessibility.
- Some parts of custom reporting (point in time still has room for improvement).
- Payroll
- Benefits brokerage and administration.
- Customer service has been largely disappointing and sometimes horrible.
- The tax reporting team has had some major hiccups for us.
- Some of the custom reporting filters could be improved by adding an in-between dates filter.
- Some of the performance review tools are still confusing after 7 years.
- Can I say customer service again?
Do you think Namely delivers good value for the price?
No
Are you happy with Namely's feature set?
Yes
Did Namely live up to sales and marketing promises?
Yes
Did implementation of Namely go as expected?
Yes
Would you buy Namely again?
Yes
- When we were over 100, it provided a huge benefit to us due to the accuracy of payroll, benefits integration and management, and org chart and performance tracking. Having all of that in one place was a huge improvement from the former disjointed user experience.
- When we dropped below 100 due to covid, our insurance rates went up 93% to offer comparable plans, and we had to move over to a PEO for benefits which meant we also had to move payroll. It was hugely disruptive, and now our employees have a bad experience when trying to manage their HR lives in multiple places. It is confusing and, again, disjointed.
The reason I continued to choose Namely at multiple employers is due to the continuity of employee experience. And the features have continued to grow since I initially onboarded in 2014. Also, through the years, I have had terrific benefits teams. The customer service has been the worst part of the experience outside of the benefits team.