CentralReach vs. Prime Suite EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 6.3 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
Prime Suite EHR
Score 10.0 out of 10
N/A
Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations…N/A
Pricing
CentralReachPrime Suite EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentralReachPrime Suite EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
CentralReachPrime Suite EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CentralReach
-
Ratings
Prime Suite EHR
8.0
2 Ratings
2% above category average
Coding00 Ratings8.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CentralReach
-
Ratings
Prime Suite EHR
10.0
2 Ratings
21% above category average
Automated appointment reminders00 Ratings10.02 Ratings
Multi-location support00 Ratings10.02 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CentralReach
-
Ratings
Prime Suite EHR
6.6
3 Ratings
11% below category average
Charting / document management00 Ratings7.83 Ratings
Templates00 Ratings6.73 Ratings
Patient portal00 Ratings7.93 Ratings
Mobile/tablet support00 Ratings3.12 Ratings
Integration with other EMR and PM systems00 Ratings5.01 Ratings
E-prescribing00 Ratings9.02 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CentralReach
-
Ratings
Prime Suite EHR
9.8
3 Ratings
16% above category average
HIPAA compliance00 Ratings9.63 Ratings
Role-based permission levels00 Ratings9.63 Ratings
Data backups and redundancy00 Ratings10.02 Ratings
Local mode / networking failsafe00 Ratings10.02 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CentralReach
-
Ratings
Prime Suite EHR
9.6
3 Ratings
20% above category average
Task tracking00 Ratings10.03 Ratings
Specialty-specific workflows00 Ratings10.02 Ratings
Multi-office / multi-physician capabilities00 Ratings8.93 Ratings
Best Alternatives
CentralReachPrime Suite EHR
Small Businesses

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athenaClinicals
athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

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Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

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Epic
Epic
Score 8.3 out of 10
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User Ratings
CentralReachPrime Suite EHR
Likelihood to Recommend
8.8
(4 ratings)
5.6
(3 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
CentralReachPrime Suite EHR
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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Greenway Health
PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
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Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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Greenway Health
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
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Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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Greenway Health
  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
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Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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Greenway Health
No answers on this topic
Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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Greenway Health
I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
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Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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Greenway Health
No answers on this topic
ScreenShots