Likelihood to Recommend
My honest opinion is if an organization is fully running a Cerner EMR, it is almost not avoidable choice to use HealtheIntent. From performance and consistency views, it performs very well simply because HealtheIntent and Cerner EMR are from the same place. From the cost perspective, it's up to the contract. But in a general sense, it is more cost effective rather than running a separate analytics framework. If an organization is running a mix of Cerner and other clinical IT system, the answer is all but case by case.
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I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
Read full review Pros Reliability means Cerner HealtheIntent hardly ever goes down Cerner HealtheIntent can be customized for our business needs We have our own Cerner HealtheIntent server instead of using the cloud Read full review Provides a list of hospitals, health systems, medical groups, and practices Helps show what locations are under certain systems or groups Gives insight into specialties and employee counts Read full review Cons Metadata management in HealtheIntent should be improved. For example, we could find similar looking data sources (for example, diagnosis tables with similar names) but it was hard to distinguish and know which one is the one in production. It was because several data stewards loaded the same table with a different purpose (with similar tables names). And HealtheIntent doesn't have a metadata "for a test" or "for development", which makes hard to manage versions of one data source. To run a SQL in HealtheIntent, there is a time limit of only 10 minutes. Also, there is no delicate configuration of query execution. It may not need a lot of functions like Toad or SQL developer, but what HealtheIntent provides is very limited. Similar to the one above, HealtheIntent may need better metadata management for users. It is hard to find a table that I need, even to find out the existence of the table. Basic statistics like the size of a table, # of rows may be helpful for users. Read full review Outdated UI and lacks integration with popular software Account Management team is unempowered to solve problems or come up with creative solutions. Slow response time. I waited 3 weeks for a response from their team on a question. Database lack key contacts especially Director level and above. Poor tool for sales team. Poor customer service. I constantly felt like I was chasing them for a meeting or on questions. Read full review Usability
It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
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Account Managers and team often do not respond for weeks at a time.
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We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.
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I use both. Definitive Healthcare is better when you need specific hospital and clinic names.
only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Read full review Return on Investment ROI may be depending on the contract. But even if an organization is spending the same money for either homegrown analytics or HealtheIntent, HealtheIntent provides more agility of project or cost spending. If you don't like it you can discontinue anytime. The negative one is, HealtheIntent is a new product in Cerner and at this point, it may not be capable of everything like homegrown analytics. The question would be the future of HealtheIntent and will be able to cover what you need soon. If an organization is pursuing a standard, generic analytics and reporting (such as the combination of Oracle and Tableau), HealtheIntent is great. If not (for example, running R and d3.js for specific cases), the cost of migration to HealtheIntent will skyrocket. Read full review In my experience, We've experienced no value from the data In my opinion, we've paid for no value So the RoI is negative Read full review ScreenShots