Cerner HealtheIntent vs Definitive Healthcare

Likelihood to Recommend

My honest opinion is if an organization is fully running a Cerner EMR, it is almost not avoidable choice to use HealtheIntent. From performance and consistency views, it performs very well simply because HealtheIntent and Cerner EMR are from the same place. From the cost perspective, it's up to the contract. But in a general sense, it is more cost effective rather than running a separate analytics framework.If an organization is running a mix of Cerner and other clinical IT system, the answer is all but case by case.

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Verified User

Project Manager in Research & Development

Hospital & Health Care Company, 10,001+ employees

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Definitive Healthcare is well suited for getting a better understanding of your [...] healthcare ecosystem. It is good for finding practices or medical groups related to a specific specialty or in a specific location. It helps with prospecting because you can see the size of the location, who it is connected to, where it is located, the [number] of employees, and the appropriate contacts.

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Amanda Muirhead

Sales Development Representative

PerfectServeInformation Technology & Services, 201-500 employees

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Pros

Reliability means Cerner HealtheIntent hardly ever goes down
Cerner HealtheIntent can be customized for our business needs
We have our own Cerner HealtheIntent server instead of using the cloud

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Drew Spangler

Company Owner

Orlando Homeopathic Body WorksMedical Devices, 1-10 employees

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Good data and information about health and hospital systems such as size, revenue, software.
Healthcare specific. There's no other noise.

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Verified User

Director in Sales

Hospital & Health Care Company, 1-10 employees

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Cons

Metadata management in HealtheIntent should be improved. For example, we could find similar looking data sources (for example, diagnosis tables with similar names) but it was hard to distinguish and know which one is the one in production. It was because several data stewards loaded the same table with a different purpose (with similar tables names). And HealtheIntent doesn't have a metadata "for a test" or "for development", which makes hard to manage versions of one data source.
To run a SQL in HealtheIntent, there is a time limit of only 10 minutes. Also, there is no delicate configuration of query execution. It may not need a lot of functions like Toad or SQL developer, but what HealtheIntent provides is very limited.
Similar to the one above, HealtheIntent may need better metadata management for users. It is hard to find a table that I need, even to find out the existence of the table. Basic statistics like the size of a table, # of rows may be helpful for users.

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Verified User

Project Manager in Research & Development

Hospital & Health Care Company, 10,001+ employees

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I have noticed they do not update C suite members often, so when trying to reach out to prospects, the information can be outdated.

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Verified User

Administrator in Marketing

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Usability

No score

No answers yet

No answers on this topic

Definitive Healthcare 1.0

Based on 1 answer

It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.

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Verified User

Director in Sales

Hospital & Health Care Company, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Definitive Healthcare 1.0

Based on 1 answer

Account Managers and team often do not respond for weeks at a time.

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Verified User

Director in Sales

Hospital & Health Care Company, 1-10 employees

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Alternatives Considered

We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.

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Drew Spangler

Company Owner

Orlando Homeopathic Body WorksMedical Devices, 1-10 employees

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ZoomInfo has more than just healthcare contact information; however, Definitive [Healthcare] is specific to healthcare and provides more insights around specialties, affiliations, contacts, and providers. I think both are great, but for healthcare location-specific information searches, Definitive Healthcare is a must-have. You can get alerts for both products, but Definitive [Healthcare] can be a little more pinpointed in the information.

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Amanda Muirhead

Sales Development Representative

PerfectServeInformation Technology & Services, 201-500 employees

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Return on Investment

ROI may be depending on the contract. But even if an organization is spending the same money for either homegrown analytics or HealtheIntent, HealtheIntent provides more agility of project or cost spending. If you don't like it you can discontinue anytime.
The negative one is, HealtheIntent is a new product in Cerner and at this point, it may not be capable of everything like homegrown analytics. The question would be the future of HealtheIntent and will be able to cover what you need soon.
If an organization is pursuing a standard, generic analytics and reporting (such as the combination of Oracle and Tableau), HealtheIntent is great. If not (for example, running R and d3.js for specific cases), the cost of migration to HealtheIntent will skyrocket.

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Verified User

Project Manager in Research & Development

Hospital & Health Care Company, 10,001+ employees

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Made it easy for us to define which companies we should be reaching out to.
Integration with Salesforce made accounts more efficient.

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Verified User

Administrator in Marketing

Computer Software Company, 51-200 employees

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Cerner HealtheIntent vs Definitive Healthcare