If you want reliably, Cerner HealtheIntent is a good choice
March 18, 2021

If you want reliably, Cerner HealtheIntent is a good choice

Drew Spangler | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cerner HealtheIntent

Cerner HealtheIntent is being used by AdventHealth for an EMR for the past 10 years but over time has had very few updates done on the front-end user interface to make it more user friendly. Being more user friendly would make Cerner HealtheIntent easier to use for our end users. Cerner HealtheIntent has its plusses and minuses, but was far more reliable than the other EMR that was supposed to replace it.
  • Reliability means Cerner HealtheIntent hardly ever goes down
  • Cerner HealtheIntent can be customized for our business needs
  • We have our own Cerner HealtheIntent server instead of using the cloud
  • Cerner HealtheIntent needs to be more end-user friendly
  • Cerner HealtheIntent needs to have a cloud-based option
  • Cerner HealtheIntent has paid for itself many times over
  • The cost for renewal for Cerner HealtheIntent every year isn't cheap
We have had Cerner HealtheIntent for over 10 years and it has been a strong EMR. Other EMRs have been OK. They have just done the job, but haven't lived up to their promise. When a patch is put out for Cerner HealtheIntent, it actually works without bugs. Reaching support for Cerner HealtheIntent is easier and our issues are taken care of in a timely manner.

Do you think Cerner HealtheIntent delivers good value for the price?

Not sure

Are you happy with Cerner HealtheIntent's feature set?

Yes

Did Cerner HealtheIntent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cerner HealtheIntent go as expected?

I wasn't involved with the implementation phase

Would you buy Cerner HealtheIntent again?

Yes

Cerner HealtheIntent has been very reliable, as it hardly ever goes down. So it can be counted on. The end-user interface takes some time to get used to and could be better. Modules aren't always easy to find, making doing a certain task a bit cumbersome or taking more time to perform a task.