Cerner Millennium vs. Practice Fusion

Cerner allows us to access and enter all the information that is needed to take care of the participants. It is not really geared for the research environment. There was a lot of customization that was needed to tailor it to our needs. There is turnover with staff in Cerner and when there were some downtimes Cerner staff did not know who to contact at our facility, eventhough the information was shared with them already.

Incentivized

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

• User management
• Application provisioning
• Printer Management

Incentivized

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• Support response time
• Integration with third party applications

Incentivized

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

There are times when it is very useful and yet there are times when it is more cumbersome than it has to be. The day to day operations are user friendly, but when there are upgrades there are times when it does not always work well for a small facility

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

Cerner Millennium is a more established company and we wanted the confidence of a company that will have a very long shelf life. Now since it is part of Oracle Health, that confidence has been reinforced. The support system was greater from Cerner than it was from Evident and the larger staff gave us more reassurance to use it

Incentivized

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

• Upkeep and maintenance costs are high.
• For better performance and configuration options, it is cheaper than competitors.

Incentivized

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with