Certain Event Automation Software vs Cvent Event Diagramming

Likelihood to Recommend

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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This tool is bested used in planning out more intense set-up for events, or where you want to share with Vendors and Hotel Contacts where you would like certain items set-up in the room. I had previously used Meeting Matrix, and I appreciate the Collaboration access I can grant to vendors and contacts so they can help design the set-up based on them being the experts and knowing the space better

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Verified User

Project Manager in Marketing

Farming Company, 5001-10,000 employees

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Pros

Easy to use and create
Easy to pull reports once event has been sent to attendees
Great way to gather a lot of information

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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User-friendly. It's easy for us to train other team members/staff/volunteers to use the front-end system for registration and event check-in.
Social Tables is great for creating custom room layouts and diagrams.
Social tables is customizable. We're able to capture specific information for attendees, and can "tag" them when additional info is needed.

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Lisa Kelley, CMP

Events & Marketing Manager

San Diego Regional Chamber of CommerceCivic & Social Organization, 11-50 employees

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Cons

Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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A development that would be useful would be the ability to reorder the diagrams to a custom order in one event so that when exported as one document, they are in an order that can be customized to flow well for the meeting planner.

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Monique Frankfort

Destination Sales Executive

The WestinHospitality, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Support Rating

No score

No answers yet

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Cvent Event Diagramming 8.3

Based on 48 answers

The support was exceptional, and they remained an arm's reach away for when we ran into any questions after we began using the tool. Overall, we experienced phenomenal customer service. We also had more than one web-based call where their team would walk us through examples and answer any questions we had.

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Chelsea Benge

Events Software Specialist

Leading Real Estate Companies of the WorldReal Estate, 51-200 employees

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Alternatives Considered

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance

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Courtney Bradley

Meeting Manager

Boggs Chung IncorporatedHospitality, 1-10 employees

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I believe my organization has evaluated Eventbrite in the past. I'm not too familiar with Eventbrite and if it is similar to Cvent Event Diagramming. Overall, Cvent Event Diagramming seems rather advanced and a unique type of software. We have had such a great experience with Cvent that we do not plan on switching anyways

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Verified User

Administrative Assistant in Sales

Events Services Company, 11-50 employees

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Return on Investment

Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.

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Marina Aleixo

Campaigns & Demand Generation Analyst LATAM

ZendeskComputer Software, 1001-5000 employees

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This program allows us to be nimble in our communication with our vendors and clients.
This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.

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Verified User

Director in Sales

Entertainment Company, 51-200 employees

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Certain Event Automation Software vs Cvent Event Diagramming Formerly Social Tables