Certainly vs. ZoomInfo Chat

ZoomInfo Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Certainly	Score 0.0 out of 10	N/A	Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies…	$650 3 live* bots, All essential features
ZoomInfo Chat	Score 9.1 out of 10	N/A	ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.	N/A

Pricing

Certainly

ZoomInfo Chat

Editions & Modules

Certainly ESSENTIAL: $650.00
3 live* bots, All essential features
BotXO BUSINESS: $1200
6 live* bots, All essential features +
Certainly ENTERPRISE: Quote
10 live* bots, All essential features +

No answers on this topic

Offerings

Pricing Offerings
Certainly	ZoomInfo Chat
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$650 3 live* bots

No setup fee

Additional Details

* “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform.

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More Pricing Information

Community Pulse
	Certainly	ZoomInfo Chat
Top Pros	No answers on this topic	Pro Easy to use Pro User interface Pro Real time
Top Cons	No answers on this topic	Minus Mobile app Minus No mobile Minus No mobile app

Best Alternatives
	Certainly	ZoomInfo Chat
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Certainly	ZoomInfo Chat
Likelihood to Recommend	- (0 ratings)	8.9 (27 ratings)
Support Rating	- (0 ratings)	9.6 (8 ratings)

User Testimonials
	Certainly	ZoomInfo Chat
Likelihood to Recommend	Certainly No answers on this topic	ZoomInfo ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers. Incentivized Verified User Anonymous Read full review
Pros	Certainly No answers on this topic	ZoomInfo It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well. Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went. They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience. Incentivized Verified User Anonymous Read full review
Cons	Certainly No answers on this topic	ZoomInfo Getting it to work on my mobile phone was a pain point. I just gave up after a while. More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited. Incentivized Verified User Anonymous Read full review
Support Rating	Certainly No answers on this topic	ZoomInfo As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs! Georgey Jacob Director of Marketing Read full review
Alternatives Considered	Certainly No answers on this topic	ZoomInfo As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role. Incentivized Ojas Korde Digital Paid Media Strategist Read full review
Return on Investment	Certainly No answers on this topic	ZoomInfo It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple. Fabulous chatbot arrangement that expanded our site changes. Incentivized Verified User Anonymous Read full review
ScreenShots	Certainly Screenshots