Likelihood to Recommend
Easy to use for payroll admin. Good support for help. especially during covid with all those federal and state sick leave laws. Better talking to other software such as a time and attendance one would be useful. Like having a dedicated rep for our company no matter what the issue is and the backup team for that one person. The reason we left ADP- the call center was that they closed tickets before they were fixed; even if I was on holiday, I did not answer within 48 hours, so they stopped working on the issue.
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I like the idea of RedCarpet. If it was fully functional for us, I really think it would be a great tool to use. However, the lack of response and the response time itself in tech support is definitely a downfall for our company
Read full review Pros Payroll tracking ability is excellent. Workflow easy management on Cezanne HR is good. Easy employees experience management. Read full review Employee Task Management: Red Carpet provides a customized welcome portal and system for task management, based upon each employee's location, role, department, etc. It allows the organization to build chronological tasks to complete on the front end, which seamlessly flows through as each are completed. Streamlined Process: During the development process, it causes the employer to re-think its current onboarding process, forms, reason and timing for completing tasks, etc. This results in not only creation of electronic forms, but also an improved overall process. Monitors workflow: Through visible tasks/colors on the back end, as well as reporting features, HR administrators and Managers/Supervisors can easily see where each employee is in their new hire process. Quickly view what tasks remain incomplete, as well as if an individual/team is causing a delay in the process. Read full review Cons Reporting - add more standard reports so I don't have to create them. Communicating w/ in the module with team mates. Read full review They have made major improvements to the user interface while we have been a customer but still have some work to do in this space. On the employee onboarding portal; some of the functionality could be more robust (ie: Broader Font Library; more customizable skin). Read full review Usability
It takes a lot of training and reading up on the processes in order to use it, but once you've had a lot of trial and error, you figure out the system quickly. Once you put together a user guide specific for your company's use of the product, it's easier for new employees to use RedCarpet and understand the different functions within it.
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Support is adequate. They are about the same, and the expected turn around time is acceptable in the industry standard. We have no complaints with customer support. The tracking system is good and allows for updates to issues, so there are generally no questions where the case may sit with engineering or application support.
Read full review Implementation Rating
SilkRoad's training/demo video was viewed well prior to beginning implementation. HR Team did not remember details and the video was not sufficient enough to understand all of the features within the system in order to communicate needs to the vendor/implementation expert. Implementation should have been walked through, step by step, by the vendor and each section of their required spreadsheet and the development of the portal should have been explained in depth.
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Cezanne HR setting is easy, and powerful to track all the payroll and effective tool on easy multiple direct deposits management platform which also allows effective HR operations management, employees activity, and payment tracking and also on data insights collecting Cezanne HR is effective, and its performance helps manage the project time and money effectively.
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We have previewed several onboarding platforms, but none has come close to the quality and flexibility of
Onboarding (RedCarpet). Prehire task management allows each department to do what they do best to prepare for the new hire's first day. Keys, computer access, and office spaces are prepared in advance, so each new hire feels valued.
Read full review Return on Investment Fewer people preparing reports that an individual was doing before the dashboard s0 saving one full day per week of reporting. Read full review Positive impact to ROI, we don't have hard numbers for overall but just in time spent on chasing paperwork I would say we save a minimum of 20 minutes per new hire and we hire 600+ people/year. We save an unknown amount on properly completed I9 forms since the system doesn't let you make errors that were always common on paper forms. Read full review ScreenShots