What users are saying about
6 Ratings
54 Ratings
6 Ratings
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Score 9.5 out of 100
54 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Incident and problem management

    Chameleon

    Feature Set Not Supported
    N/A
    8.7

    Kustomer

    87%
    Kustomer ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.6
    86%
    15 Ratings

    Expert directory

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    13 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.4
    94%
    16 Ratings

    Ticket response

    N/A
    0 Ratings
    9.5
    95%
    16 Ratings

    Self Help Community

    Chameleon

    Feature Set Not Supported
    N/A
    7.7

    Kustomer

    77%
    Kustomer ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Multi-Channel Help

    Chameleon

    Feature Set Not Supported
    N/A
    9.0

    Kustomer

    90%
    Kustomer ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    IVR

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Social integration

    N/A
    0 Ratings
    9.1
    91%
    13 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    16 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Attribute Ratings

    • Chameleon and Kustomer are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Chameleon

    90%
    1 Rating
    9.0

    Kustomer

    90%
    37 Ratings

    Likelihood to Renew

    Chameleon

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    2 Ratings

    Usability

    Chameleon

    N/A
    0 Ratings
    9.8

    Kustomer

    98%
    3 Ratings

    Availability

    Chameleon

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    2 Ratings

    Performance

    Chameleon

    N/A
    0 Ratings
    6.4

    Kustomer

    64%
    2 Ratings

    Support Rating

    Chameleon

    N/A
    0 Ratings
    10.0

    Kustomer

    100%
    11 Ratings

    In-Person Training

    Chameleon

    N/A
    0 Ratings
    7.5

    Kustomer

    75%
    2 Ratings

    Online Training

    Chameleon

    N/A
    0 Ratings
    8.3

    Kustomer

    83%
    2 Ratings

    Implementation Rating

    Chameleon

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    2 Ratings

    Configurability

    Chameleon

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    4 Ratings

    Ease of integration

    Chameleon

    N/A
    0 Ratings
    7.2

    Kustomer

    72%
    4 Ratings

    Product Scalability

    Chameleon

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    1 Rating

    Vendor post-sale

    Chameleon

    N/A
    0 Ratings
    8.7

    Kustomer

    87%
    4 Ratings

    Vendor pre-sale

    Chameleon

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    4 Ratings

    Likelihood to Recommend

    Chameleon Intelligent Tech Inc.

    Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful
    Read full review

    Meta Platforms Inc

    It works really well for you to ask a teammate to review a case/email/message and provide some input since you can all review the same conversations and client accounts. They can also cover your inbox using your email handle in case you are out of the office suing some well deserved PTO.
    Read full review

    Pros

    Chameleon Intelligent Tech Inc.

    • Super easy installation/setup particularly if you use Segment.
    • Improved and relatively easy to learn UI.
    • Great minimal/elegant design of the elements that get displayed to your users.
    Read full review

    Meta Platforms Inc

    • All customer data (past orders, communication with customer service, rewards account data) is in one place. This helps agents avoid confusion and reduces the number of tabs they need to open.
    • The Knowledge Base (or K Base) is very helpful. Any time we roll out a new policy or have a limited-time promotion, we can add all the relevant information and worksheets there for the convenience of the agents. That way they can stay in a chat while looking up the answer to a question.
    • We can seamlessly move from chat into email if the customer leaves or the queue times are too long. All the interactions will stay on the customer profile page, so they are kept up to date.
    Read full review

    Cons

    Chameleon Intelligent Tech Inc.

    • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
    • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
    • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
    Read full review

    Meta Platforms Inc

    • Small chat window--maybe the ability to chat in real-time with the person who received your ticket would help.
    • Different teams could have differently colored notes.
    • The notification bell could be a bit bigger. It's hard to keep track sometimes, when a lot of notes pile on.
    Read full review

    Pricing Details

    Chameleon

    Starting Price

    Editions & Modules

    Chameleon editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Kustomer

      Starting Price

      $89 per month per user

      Editions & Modules

      Kustomer editions and modules pricing
      EditionModules
      Enterprise$891
      Ultimate$1392

      Footnotes

      1. per month, per user
      2. per month, per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      All plans require an annual subscription and 8 users minimum.

      Likelihood to Renew

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      I believe at this time, Kustomer is doing a good job. I really love its functionality at the moment.
      Read full review

      Usability

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      I give this rating based on my experience daily using this CRM, handling multiple communications at my current job, using its features, and learning how Kustomer can make my job easier every day.
      Read full review

      Reliability and Availability

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      I gave it a 10 rating because it is very helpful and the availability is there when needed. I have never had issues with application errors or unplanned outages so far.
      Read full review

      Performance

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      Kustomer Performances need improvement. The pages do load very slowly but that might be because of the information they carry. If Kustomer integrates with other software or systems it does slow the performance. They need to find a solution to this.
      Read full review

      Support Rating

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      I think that it has been good. I am not the primary one in contact with Kustomer support. I know that we have experienced technical issues at different points, which has been frustrating, but in my experience, each problem has been quickly resolved. Working in a fast-paced environment, even fairly minor outages have a big impact, and this has happened to us a few times since using Kustomer.
      Read full review

      In-Person Training

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      Because they are very hands-on in training us and very approachable
      Read full review

      Online Training

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      The best training I did was online. Videos teach as well as explain how everything works and what Kustomer's functions are.
      Read full review

      Implementation Rating

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      Nothing really because it is easy to use. After an hour of using it, we're already getting the hang of it.
      Read full review

      Alternatives Considered

      Chameleon Intelligent Tech Inc.

      We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
      Read full review

      Meta Platforms Inc

      Apps like Intercom, Zendesk, and Gorgios all treat customer inquiries as tickets, just tracking that one issue or interaction with a customer. Kustomer treats each customer as an individual, which allows us to provide top-notch customer service. Customers love that we're able to be more conversational and informal, while still solving their issues quickly. It also helps us build relationships with customers and increases repeat orders.
      Read full review

      Scalability

      Chameleon Intelligent Tech Inc.

      No answers on this topic

      Meta Platforms Inc

      Because customer is flexible and scalable
      Read full review

      Return on Investment

      Chameleon Intelligent Tech Inc.

      • Saved us time/money building extensive documentation.
      • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
      Read full review

      Meta Platforms Inc

      • We’re getting so much positive feedback — which is not something you traditionally associate with a customer care team — because we’re making it effortless for customers to deliver both positive and negative feedback, and we can now resolve the bad feedback really really quickly.
      • Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.
      Read full review

      Screenshots

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